Senior Product Manager

Summary

Join Zuora Payments as a Product Leader to shape payment product offerings. Leverage expertise in payment technologies and business models to guide product strategy, employing a creative mindset to solve complex challenges. Simplify complex payments concepts for various stakeholders and drive a scalable product roadmap aligned with business objectives. Engage directly with customers to understand their needs and gather feedback, staying abreast of market trends and emerging technologies. Collaborate with internal and external stakeholders, plan and execute product launches, and manage the entire product lifecycle. This role requires strong leadership skills and a proven track record of successfully launching and scaling software products.

Requirements

• 6+ years of experience in product management with a track record of taking initiatives from idea to market with overall experience of 10+ in software product development
• Demonstrated domain expertise in the Payments industry
• Extensive knowledge of both B2C and B2B payment processing, fraud protection, payments regulations, as well as best practices to optimize payment flows
• Knowledge of API design and integrations
• Understanding of cloud infrastructure and scalability concepts
• Excellent analytical and problem-solving skills
• Outstanding communication, storytelling, & interpersonal skills. Emphasis on distilling complex concepts and problems into simple narratives
• Proven track record of successfully launching and scaling software products
• Ability to thrive in a fast-paced environment
• Strong leadership skills and ability to influence without direct authority

Responsibilities

• Experience in Payment Systems: Leverage expertise in payment technologies and business models to guide product strategy
• Creative Problem Solving: Employ a creative mindset to develop unique solutions for complex challenges in the payment domain
• Simplify Complexity: Break down and simplify complex payments concepts for customers, partners, and internal stakeholders
• Roadmap Vision: Drive scalable and robust product roadmap. Prioritize roadmap to support key business objectives and corporate strategy
• Customer-Centric Approach: Engage directly with customers to understand their needs, gather feedback, and identify industry trends. Represent the voice of the customer in internal discussions and decision-making processes. Conduct regular customer interviews and surveys to validate product ideas and gather insights
• Market Insights: Stay abreast of market trends and emerging technologies. Leverage this knowledge to continuously evolve our product offerings
• Passion for AI: Harness a passion for artificial intelligence and its applications in solving real-world payment problems
• Stakeholder Management: Collaborate with internal and external stakeholders such as engineering, UX, product marketing, solution management, legal, sales, customer success, customers, partners, and industry analysts. Deliver high-impact presentations, pitches and workshops to diverse audiences, including customers, partners and employees
• Product Launch and Lifecycle Management: Plan and execute product launches, including coordination with marketing and product marketing. Monitor product performance post-launch and iterate based on feedback and metrics. Manage the entire product lifecycle, from conception to maturity
• Result oriented: Ability to connect the dots and align the product outcomes with product strategy & corporate strategy. Define product objectives & deliver key results

Preferred Qualifications

Bachelor's / Master’s degree in Computer Science or related field

Benefits

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing