Senior Product Manager, CRM

Summary

Join Roofr as a Senior Product Manager and play a key role in building the most trusted roofing platform. You will manage the entire product lifecycle, from discovery to delivery, focusing on customer research and user testing. This role requires 5+ years of experience as a software product manager in a B2B SaaS environment and a strong understanding of product design and user experience. You will work closely with a dedicated product development team to deliver innovative and intuitive products. Roofr offers a remote-first culture, generous benefits including paid time off, RRSP/401k matching, parental leave, and ample learning and development opportunities. It's an exciting opportunity to contribute to a successful startup with significant growth potential.

Requirements

• 5+ years of experience as a software product manager, ideally in a high-velocity, B2B SaaS environment
• A demonstrated ability to break large problems down into smaller, testable hypotheses
• A strong intuition for product design and user experience
• Significant customer research, user testing, and/or product analytics experience and expertise
• You’re experienced in building, implementing or managing CRMs
• You’re experienced in building, implementing, or managing analytics tools such as Sigma, Power BI, Tableau, Looker etc
• You are a clear communicator who can create simple explanations of complex concepts
• You are curious but skeptical, and don’t settle for the first explanation offered to you
• You’re a critical thinker who doesn’t settle for the status-quo
• You’re obsessed with providing a world-class user experience
• You sweat the details

Responsibilities

• Manage the full product life cycle from discovery to delivery, with an emphasis on customer research, user testing, definition of acceptance criteria, acceptance testing, and analytics
• Define and analyze key performance metrics
• Regularly speak with customers to gain insight on their specific needs and build a product that can change the trajectory of their business
• Work as part of a dedicated product development team (consisting of you, a product design partner, and a team of software engineers) to build great software
• Support efficiency & velocity of product delivery by maintaining a runway for the engineering team

Preferred Qualifications

• You have experience with SQL, Segment, Amplitude and creating/maintaining event-tracking schemas
• Experience in vertical SaaS field service industries (like roofing, construction, home services)

Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer paid benefits
• RRSP/401k match
• Generous Parental Leave policy
• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!