Senior Product Manager, Internal Tools

Summary

Join Alma, a company simplifying access to affordable mental health care, as a Senior Product Manager for Internal Tools. You will lead the strategy and execution of scalable solutions empowering operations teams, improving efficiency, and ensuring service excellence. This role involves collaborating with stakeholders, defining product roadmaps, managing projects, and partnering with various teams. You will use data-driven decision-making to deliver high-quality products and communicate effectively across the organization. Alma offers a remote-first work environment and a comprehensive benefits package. The ideal candidate has 4-6 years of product management experience in a regulated industry and a deep understanding of claims workflows and payer systems.

Requirements

• You have 4-6 years of product management experience, with a strong desire to own and drive product strategy, roadmap development, and execution
• You bring direct experience within healthcare, insurance, education, or a similar highly regulated industry; ideally having a solid understanding of claims workflows, payer systems, and the regulatory environment impacting provider operations
• You are a clear, compelling communicator who builds strong, collaborative relationships across cross-functional teams and diverse stakeholders
• You are comfortable operating in agile environments, using an iterative approach to solve complex problems
• You balance data-driven decision making with strong product intuition, and have a track record of delivering measurable outcomes
• You value and contribute to a culture of inclusion, empathy, and collaboration
• You feel deeply connected to Alma’s mission—to simplify access to care and improve the therapy experience for providers and their clients

Responsibilities

• Build scalable systems that empower operations teams and ensure consistently high service levels for Alma’s network
• Collaborate with internal stakeholders to identify opportunities for technology-enabled innovations that improve operational efficiency and internal tooling
• Translate company objectives into clear product priorities and roadmaps, adapting to evolving business needs and delivering measurable impact
• Manage and execute complex projects with clear cross-functional communication, ensuring alignment and minimizing operational risk
• Partner closely with engineers, designers, and analysts to deliver high-quality products that meet business and user needs
• Define, track, and analyze product performance using financial, operational, and customer experience metrics
• Communicate product vision, progress, and outcomes in both team ceremonies and company-wide forums
• Make data-informed decisions by balancing qualitative insights with quantitative metrics, reducing scope when appropriate, and navigating trade-offs between features, technical debt, and performance
• Apply an experimentation mindset—identify unmet needs, test hypotheses quickly, and use results to refine product direction with clear success metrics
• Ensure alignment and collaboration across design, engineering, and go-to-market teams to deliver high-impact outcomes

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO