Senior Product Manager, Patient Experience

Summary

Join Natera as a Senior Product Manager, Patient Experience and define, optimize, and improve the digital and operational patient billing experience. This individual contributor role focuses on solving pain points for patients and internal teams. You will collaborate with various stakeholders across the organization to drive product strategy and roadmap, impacting millions of patients. Responsibilities include defining requirements, building new features, and implementing improvements to the patient billing experience. The ideal candidate possesses extensive experience in digital product management, particularly within healthcare or billing/payments, and excels in cross-functional collaboration and agile development environments. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families.

Requirements

• 5+ years of experience in digital product management; previous experience in healthcare, healthtech, biotech or billing/payments a plus
• 1+ years of experience in business operations (e.g., identifying opportunities to streamline end-to-end workflows)
• 8+ years of professional experience
• Proven ability to work and influence cross functional teams; effective at building rapport with key stakeholders
• Prior experience leading and influencing remote engineering teams
• Excellent communication, presentation, and relationship-building skills
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
• Experience working in an agile development environment; scrum experience a plus

Responsibilities

• Drive product strategy, prioritize features, and define requirements for the digital patient billing experience in conjunction with stakeholders across different functional groups within Women’s Health, Organ Health and Oncology businesses
• Collaborate with SMEs across Natera to identify and plan for operational changes driven by new platform and feature launches
• Partner with the project manager, business analyst, UX designer, engineers and QA to deliver seamless user experiences that meet both business and user needs
• Drive projects from inception and discovery to delivery and post-launch support
• Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams
• Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program