Senior Product Manager

Summary

Join Natera as a Senior Product Manager and lead the evolution of our Omnichannel Communication Hub. You will drive feature development and optimization to increase adoption and impact, collaborating with cross-functional teams to build solutions addressing internal user pain points and enhancing user experience. This role requires identifying innovation opportunities, transforming patient and provider communication, and creating product roadmaps. You will define and track KPIs, provide detailed requirements, and partner with UX designers and engineers. The ideal candidate possesses a Bachelor's degree, 5+ years of experience in digital product management, and strong analytical and communication skills. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing and fertility care benefits for employees and their families.

Requirements

• Bachelor's degree in business, engineering or related field
• 5+ years of experience in software development, or digital product management
• 5+ years of experience in digital product management
• Direct, hand-on experience with developing and launching communication tools
• Ability to dive deep into complex problems and come up with creative, scalable solutions
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
• Excellent communication and relationship-building skills. Proven ability to work and influence cross functional teams; effective at building rapport with key stakeholders
• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions
• Experience working in an agile development environment; prior experience leading and influencing remote engineering teams

Responsibilities

• Identify opportunities with internal stakeholders to scope new features that can deliver business value
• Evaluate communication solutions and technical approaches, considering both buy vs. build solutions to balance outcome and speed-to-market
• Collaborate with SMEs across Natera to plan for operational changes driven by new platform and features to deliver seamless user experiences
• Drive innovation and product strategy, create/maintain product roadmaps, prioritize features based on internal and external feedback to optimize user experience
• Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making
• Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with off-shore scrum teams
• Partner with UX designers, engineers and QA to deliver seamless user experiences that meet both business and user needs

Preferred Qualifications

• Previous experience in healthcare, healthtech, biotech, or communications
• Twilio experience
• Proficiency in BI tools (ex. PowerBI, Tableau, etc.)

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program