Senior Product Manager, Payment Protection and Dispute Management

Summary

Join Sift's Product Management team as a seasoned Product Manager for Dispute Management and Payment Protection integrations. You will focus on providing customers with automated chargeback management and dispute resolution tools. Leveraging machine learning and real-time data analysis, you'll streamline the dispute lifecycle, from prevention to win-rate optimization. Your goal is to reduce manual workload, increase win rates, and provide actionable insights. This role requires close collaboration with cross-functional teams, including engineering, marketing, and sales. The ideal candidate possesses extensive product management experience, particularly within fraud prevention or dispute management.

Requirements

• 3-5 years of Product Management experience, preferably in the fraud prevention and/or dispute management space
• Proven ability to convert customer requirements into successful product offerings and features
• Experience collaborating closely with engineers, data scientists, engineering management, and designers
• Comfortable working with Marketing and Sales teams to launch new product features and drive their adoption
• Understanding of the fraud prevention space, the payment protection space, and how merchants defend themselves against fraudulent activity

Responsibilities

• Engage regularly with customers to understand their dispute management pain points, validate solutions through feedback and data, and ensure customer needs drive product development
• Understand the dispute management landscape, identify gaps in current solutions, and bridge them. Own the "Why" and the "What" of the product, using data to back your assumptions and requirements
• Drive the product roadmap for dispute management solutions, articulating both business and technical rationale behind decisions, based on dispute resolution metrics and customer feedback
• Write detailed specifications for dispute workflows, create tickets, draft copy, and work with the Product Marketing team to ensure comprehensive storytelling around your product
• Communicate and motivate cross-functional teams, including engineering, product marketing, customer success, and sales, to align with your dispute management vision

Preferred Qualifications

• Experience overseeing SaaS products
• MBA or equivalent experience
• Understanding of credit card dispute processes, chargeback reason codes, and card network requirements
• Knowledge of payment processing platforms (e.g., Stripe, Braintree, Adyen) and their dispute management APIs and workflows
• Understanding of digital payment ecosystems including digital wallets and P2P payment services (e.g., PayPal, Venmo, Cash App) and their specific dispute handling mechanisms
• Experience with dispute response automation and evidence collection systems

Benefits

• Competitive total compensation package
• 401k plan
• Medical, dental, and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off