Head of Payments

Summary

Join Futuremedia, a digital company developing and scaling SaaS products, as their Head of Payments. This senior role requires leading the evolution of global payments infrastructure across multiple high-volume digital subscription products. You will be responsible for maximizing revenue performance, enhancing billing flows, and managing partner relationships. The ideal candidate possesses extensive experience in payments and recurring billing, particularly within digital subscriptions. This position demands expertise in optimizing subscription lifecycles, managing chargebacks and fraud, and ensuring compliance with relevant regulations. The role also involves building and leading a lean payments team.

Requirements

• 7+ years in payments or recurring billing environments, ideally in digital subscriptions, trial-to-paid funnels, or performance-driven commerce
• Proven leadership of payment systems across subscription or recurring billing models with high chargeback exposure
• Expert-level familiarity with Stripe, PayPal, and optionality around alternative processors or payment stacks
• Strong understanding of subscription lifecycle optimization — including free trial conversions, renewal logic, and customer-initiated billing flows
• First Hand experience with Verifi, Ethoca, Sift, Kount, Stripe Radar, and other fraud and chargeback-fighting tools
• Solid grasp of compliance frameworks, including Visa/MC rules, FTC transparency guidelines, and regional billing laws
• Fluency in billing metrics: authorization rate, involuntary churn, recovery %, dispute ratios, and their impact on revenue and LTV
• Strong data instincts and comfort with tools like SQL, Looker, or custom dashboards
• Comfort in high-pressure environments where payment stability directly impacts business continuity

Responsibilities

• Own the Payments Strategy
• Design and execute a comprehensive payments strategy to support conversion, retention, and global scale. Align this with product lifecycle, user experience, and regulatory best practices
• Optimize Billing Performance
• Improve renewal success rates, cascading retries, dunning logic, and update flows to enhance customer lifetime value
• Billing Optimization
• Own renewal logic, cascading retries, dunning flows, and charge attempt orchestration. Use data and creativity to improve LTV, lower churn, and fight involuntary failures. Identify and address friction points in the payment journey
• Chargebacks & Fraud Management
• Keep our dispute ratios below network thresholds across multiple high-risk MIDs. Manage Verifi, Ethoca, fraud screening tools (Stripe Radar, Sift, etc.), and build tactical defenses. Manage appeal and win strategies for chargebacks
• Drive Risk-Aware Revenue Recovery
• Implement data-led initiatives to increase authorization rates and optimize revenue continuity across user cohorts, billing platforms, and geographic regions
• Manage Processor & Vendor Relationships
• Own day-to-day and strategic relationships with Stripe and PayPal. Navigate account flags, negotiate fees, optimize MID use, and escalate like a pro
• Support Compliance & Transparency
• Collaborate with legal and product to ensure payment flows meet evolving global standards, including FTC, Visa/MC, PCI-DSS, and PSD2/SCA compliance, particularly in continuity and renewal environments
• Monitor Metrics & Insights
• Track KPIs like auth rates, recovery rate, dispute ratios, churn, retry success, and LTV by processor or flow. Run tests. Build dashboards. Spot fires before they start. Collaborate closely with engineering and product
• Build & Lead a Lean Payments Team
• Grow and manage a lean payments team of analysts and fraud ops to support your goals. Train them on how to fight smarter, not harder

Preferred Qualifications

• Experience in high-growth or high-scrutiny verticals, including consumer-facing SaaS, continuity commerce, or performance marketing environments
• Familiarity with multi-MID environments, alternative payment methods, or localized billing
• Prior ownership of payment KPIs (billing,retention,compliance) as well as dispute ratio thresholds in aggressive growth environments

Benefits

• 22 days of paid annual leave per year
• Work from home
• Flexible hours
• Company-sponsored up-skilling