Senior Product Manager - Risk

Summary

Join Mercury, a financial technology company, as a Senior Product Manager in Risk and craft systems that protect the company and its customers while enabling secure financial journeys. You will design and implement the strategic vision for Mercury's risk enablement, creating user journeys that apply appropriate nudges based on risk signals. Develop self-service resolution paths for customers to navigate risk-related obstacles and build operational tools for risk and support teams. Partner with data science to develop and deploy risk models and establish metrics to measure risk effectiveness and customer experience. Support the development of API strategies to scale Mercury's risk capabilities. This role requires 7+ years of product management experience, ideally with risk or operational product management experience.

Requirements

• 7+ years of product management experience, ideally with experience in risk or operational product management
• Desire to build exceptional customer experiences that are 10X better than the industry standard
• Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements
• Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
• Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
• Comfort with ambiguity and ability to make balanced decisions with imperfect information

Responsibilities

• Design and implement the strategic vision for Mercury's risk enablement
• Create user journeys that apply appropriate nudges based on risk signals while minimizing disruption to legitimate customer activity
• Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention
• Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases
• Partner with data science to develop and deploy risk models that continuously improve through feedback loops
• Establish and track metrics that measure both risk effectiveness and customer experience impact
• Support the development of API strategies that allow Mercury's risk capabilities to scale across our expanding product suite

Preferred Qualifications

Experience working with rules and decisioning systems are a bonus

Benefits

• Base salary
• Equity (stock options)