Senior Product Specialist

Summary

Join Clari's Customer Solutions team as a Product Specialist focusing on the Forecasting area of our revenue platform. You will build deep product knowledge, develop thought leadership, and drive customer engagement. This role involves close collaboration with Product Managers, Professional Services, Customer Success, and Technical Support teams. You will act as a Subject Matter Expert, advising customers on best practices and maximizing platform value. This fully remote position offers the opportunity to champion beta rollouts, develop playbooks, and drive adoption of new products and features. Contribute to the product roadmap by providing valuable customer insights and maintaining up-to-date product documentation.

Requirements

• 1+ yrs of proven experience in Customer Success, Implementation, or Sales Engineering at Clari, with 5+ yrs overall experience in one of these fields, or similar
• Extensive SFDC knowledge is required
• Superior communication skills
• Strong project management, quantitative, and analytical skills
• Team player enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

Responsibilities

• Act as the Subject Matter Expert (SME) group for Analytics & Data Science: Set meeting cadence, facilitate SME meetings, support SME enablement, and foster collaboration
• Consult Customers: Advise customers on best practices and support them to maximize the value they are getting from that part of the platform
• Champion beta rollouts: Partner closely with Product & Engineering to drive early roll-outs of new products and features within the Revenue Intelligence product area
• Develop playbooks: Build playbooks for successful rollouts of the Analytics & Data Science products and champion new use cases
• Drive adoption: Develop & execute programs to drive adoption for the Analytics & Data Science product areas
• Voice of the Customer: Partner closely with the Product team to ensure learnings from customers & customer requests are factored into the product roadmap
• Thought leadership & documentation: Develop & document best practices to help scale knowledge across the revenue team and ensure product documentation is up-to-date

Preferred Qualifications

Experience with BI, AI and Data Science is preferred

Benefits

• Remote-first with opportunities to work and celebrate in person
• Medical, dental, vision, short & long-term disability, Life insurance, and EAP
• Mental health support provided by Modern Health
• Pre-IPO stock options
• Well-being and professional development stipends
• Retirement 401(k) plan
• 100% paid parental leave, plus fertility and family planning support provided by Maven
• Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
• Focus on culture: Charitable giving match, plus in-person and virtual events