Senior Manager Product Specialist Program

Summary

Join Airbnb's Community Blueprint team as the Manager of the Product Specialist Program! Lead and mentor a high-performing team, driving product excellence and identifying user experience gaps. Collaborate with cross-functional leaders across the company to align efforts with broader goals. Develop and implement KPIs to measure team effectiveness. Leverage LLMs/generative AI tools to enhance team efficiency. This role requires strong communication, presentation, and stakeholder management skills, along with experience in program management, data analysis, and team development. The position is US-remote eligible with occasional office work.

Requirements

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a Program Management, Product Insights, Product Operations or equivalent role
• Proficiency in SQL, data analysis, and data visualization
• Self-starter, thrives in ambiguity, and has an investigator mindset of wanting to get to the bottom of problems
• Strong problem-solving and critical thinking abilities, with a keen attention to detail
• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments
• Experience managing a team including performance management and goal setting
• Experience with process optimization
• Experience managing projects involving cross-functional teams
• Understanding of LLMs and desire to continue to learn in the AI space
• Flexible and can deal effectively with changes in priorities or ambiguity

Responsibilities

• Lead, mentor, and develop a high-performing team of Product Specialists, providing regular feedback, coaching, and performance evaluations
• Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation
• Oversee workload management, resource allocation, and project prioritization for the team
• Manage and scale the partner product specialist program program in-line with business requirements and budget
• Drive program performance, ensuring optimal scheduling, coverage and task prioritization to successfully achieve all targets and SLAs
• Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact on product success
• Track and measure program related performance data and provide regular updates to key stakeholders covering, SLAs, performance to targets, plus highlights and challenges
• Collaborate with cross-functional leaders to align Product Specialist efforts with broader company goals and objectives
• Leverage LLMs/generative AI tools to enhance the effectiveness of the team
• Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques

Preferred Qualifications

• Proficiency in Jira and Airtable (optional)
• Prior experience in the technology industry or a fast-paced, data-driven environment is preferred

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits