Senior Professional Services Consultant

Summary

Join Palo Alto Networks' professional services team and become a key player in ensuring customer success. You will provide on-site technical support and guidance, deploying security integrations and acting as a technical partner to clients. Responsibilities include building custom security policies, consulting on best practices, analyzing security logs, troubleshooting issues, mitigating threats, and maintaining implemented solutions. You will collaborate with sales and account teams, providing technical strategies and reporting on business needs. This role requires extensive experience in cybersecurity, networking, and ideally with Palo Alto Networks products. A 4-year engineering degree and 10+ years of industry experience are essential.

Requirements

• Experience with IDS/IPS solutions and technologies
• Experience leading security solutions in large environments
• Deep understanding of different security threats, internet protocols, and applications
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
• Strong TCP/IP networking skills
• Can effectively handle many different tasks at a time
• Extensive background in internetworking, LAN, and WAN technologies required
• Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers
• Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals
• Candidate should have a 4 year engineering degree
• Minimum of 10 years of experience in the Industry
• Latest cybersecurity certifications and/or willingness to obtain Palo Alto Networks Next Generation Specialist Level Certifications

Responsibilities

• Build custom security policies and application signatures for unique client environments
• Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
• Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
• Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
• Mitigate web-based threats in a timely manner
• Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
• Work with sales account team to help formulate a technical strategy to address customer business needs
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
• Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities