Senior Service Cloud Consultant

Summary

Join NeuraFlash as a Sr. Salesforce Consultant and contribute to our growing Service Cloud practice. You will work directly with clients to understand their needs, design and develop Salesforce solutions, and ensure successful project implementation. This role involves architecting and building Service Cloud and Field Service Lightning implementations, configuring solutions using Salesforce tools, and creating intuitive solutions for digital channels. You will collaborate with our AI team to develop innovative solutions and stay updated on the latest Salesforce features. The position offers opportunities for professional growth and significant contributions within a talented team. NeuraFlash provides a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture.

Requirements

• 3+ years project experience in a hands-on position
• 2+ years experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc
• Basic understanding of Service Cloud Object model and relationships
• Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
• Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Responsibilities

• Work with our customers to define requirements, and also propose and deliver solutions
• Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Build intuitive solutions around digital channels like chatbots and messaging
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches

Preferred Qualifications

• Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud, or Field Service Consultant
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree/ equivalent experience
• Detail-oriented and a strong team player with great communication skills
• Keeps an open mind and must be flexible to change

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!