Senior Professional Services Consultant

Summary

Join Palo Alto Networks as a Professional Services Consultant and provide onsite and remote consultancy for design, deployment, and configuration support of Palo Alto Networks’ products. As a subject matter expert, you will offer strategic guidance on complex systems to secure digital environments and resolve customer deployment issues. You will partner with customer teams, leveraging your understanding of their environments and needs to drive successful migrations and deployments. This highly technical, hands-on role requires expertise in Palo Alto Networks solutions and involves direct interaction with customers to help them secure their digital environments. The role includes training customer staff and requires a solid foundation in networking and security technologies. Even experience with competitor technologies is valuable, and Palo Alto Networks provides training through its Professional Services Academy.

Requirements

• Engineer (4+ years’ experience) in professional services or similar function with BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field, or equivalent background
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances
• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls and security solutions
• Strong TCP/IP networking skills
• Strong dynamic routing skills (BGP, OSPF, etc)
• Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, SAML, etc.)
• Experience working with URL filtering
• Experience working with Proxy and SSL Decryption
• Experience working with Windows and MAC OS including(debugging, editing Windows Registries, Plist, etc.)
• Experience with one or more of these vendors: Palo Alto Networks NGFW, Cisco, Checkpoint, Juniper (Netscreen), Fortinet products, Symantec/ Blue Coat, Zscaler
• Good troubleshooting skills and ability to use tools like tcpdump & Wireshark
• Good written and verbal communication skills with confirmed ability to communicate to senior leaders and technical peers
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering
• Attention to details, fast learner and excellent communication skills. Be able to communicate technical information in a simplified, easy to understand manner
• Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals
• Possess one of more of the following industry certifications: PCNSE, CCNA/CCNP/CCIE

Responsibilities

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
• Build custom security policies and application signatures, configured for our client’s needs
• Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products, software, and services
• Provide after hours and weekend on-call support as needed to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Company's solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

Preferred Qualifications

• Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB
• Application Performance Monitoring expertise – Response time metrics, Application identification
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies
• Network Security expertise (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Global-scale network design
• Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
• Desire to learn on your feet and thrive on the bleeding edge of networking
• Business-level English and Japanese language skills

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities