Senior Project Coordinator

Summary

Join McGaw.io, a remote Customer Data Platform & Marketing Analytics consultancy, as a Project Coordinator. You will work directly with account leads and clients, driving positive business results and building strong relationships. Your mission is to ensure projects are delivered on time and within budget. Key responsibilities include managing team schedules, client onboarding, resource allocation, and budget management. You will also analyze data to improve project estimations and processes. This data-heavy role requires 5+ years of project coordination experience in a similar environment and strong analytical and communication skills. McGaw.io offers a competitive salary, unlimited PTO, flexible hours, premium health insurance, and other benefits.

Requirements

• 5+ years of experience working as a project coordinator in an agency, consulting, or professional services environment
• 5+ years of experience managing complex programs with multiple projects/workstreams/clients
• Ability to provide specific critical feedback on work products of others and push them to deliver higher quality results with every iteration, no “rubber-stamping” work
• Service-focused, deliver a positive, professional, and consultative customer experience
• Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making
• Proactive, plan ahead, thinking in long-term time frames as well as short time frames. Planning the team's resources while keeping tasks within scope and on time
• An extreme eye for detail and a preference for high-quality, good-looking products, websites, and design
• Clear communication skills that can speak with authority, while also understanding that they have two ears for listening
• Curious to a fault, and wants to make sure they ask clarifying questions to ensure there are no assumptions and all parties are aligned

Responsibilities

• Manage work schedules for the delivery team and contractors so project deliverables are completed on time across all clients and projects
• Help gather results in internal analytics tools, review team members’ work, etc
• Lead new client onboarding by following our documented process and making it better with each iteration
• Hold account leads accountable for creating roadmaps for all clients and keep them on schedule to deliver objectives in those roadmaps
• Accurately manage resource allocation and hours of all marketing teams and contractors
• Ensuring all accounts/projects are on budget and profitable
• Correctly break down, schedule, and assign project objectives to ensure profitability and on-time completion
• Scheduling team and projects months in advance to enable sales to know the availability of resources
• Review estimated vs actual time spent on tasks, epics, and projects to improve our estimation process
• As a supporting team member to account leads, you will be involved with creating the agendas for client meetings, helping prep things for the account lead for those meetings, and then will be responsible for taking all actions items from the meeting and getting those delegated, scheduled and added to the roadmap
• You’ll also be in charge of prioritizing work for delivery resources and contractors across different projects
• That includes scoping and estimating tasks based on past performance on similar projects and tasks
• Also looking back at actual time spent to improve our scoping and estimating process
• In your first 3 months, you will get up to speed on our project management process and take over PM responsibilities for all active projects
• That includes making sure cards in Trello are written up with relevant details, assigned to the right people, and due dates are laid out in a way that aligns with Client roadmaps while maintaining a reasonable workload for people at McGaw
• This work will feed into working with account leads to adjust 6-month roadmaps for all clients and help us with resource allocation so we know how many people we need to hire and how many new projects we can bring on
• In the next 3 months and beyond you will continue managing all clients and projects while holding yourself accountable to the observable indicators listed in bullets above
• As part of that process, you will be helping project leads meet their observable indicators on all of their projects, and hold them accountable when they are going off course
• We will also look to you for guidance on improving our process
• That’ll include digging into the data we have available to make process and system improvements
• You’ll analyze time logs from the team, card movements, and other historical events in Trello, and other data to find areas for improvement
• This work is critical to creating transparency through data for the internal team

Preferred Qualifications

• Exposure to marketing technology like Customer Data Platforms, Event-Driven Analytics, and Marketing Automation
• Past experience with projects in marketing and sales operations, website development, API integration, data analysis, or related areas

Benefits

• Unlimited PTO
• Flexible hours
• Work remotely
• Premium Health, Dental, and Visions Insurance (dependent coverage offered)
• Maternity/Paternity Leave
• Competitive salary with opportunities for bonuses
• Company Laptop, Monitor, and other equipment needed for remote setup
• Federal holidays off for US Citizens and national holidays off for international employees
• Radically transparent workplace
• Ample opportunity to implement your ideas and suggestions
• Continued education and training that exceeds what you have ever seen before
• $25 monthly Starbucks allowance