Senior Project Manager

Summary

Join Alexa Translations as a Senior Project Manager and become the key relationship manager for our prestigious clients in the legal, financial, and government sectors. You will be responsible for the entire client experience lifecycle, from planning and resource allocation to execution, completion, and follow-up. This role requires managing both your own projects and those of your team members, ensuring seamless coordination across departments and stakeholders. Success in this position demands strong project management skills, excellent communication, and the ability to build and maintain client relationships. You will be the escalation point for any questions or guidance, acting as a subject matter expert for your team. The ideal candidate will have extensive experience in localization project management and proven success in managing complex projects.

Requirements

• Possess a college diploma, university degree, or equivalent
• Have 5+ years of experience in Localization Project Management, managing complex projects
• Hold a project management certification (PMP, Agile, Six Sigma, etc.)
• Be bilingual (English/French)
• Have experience in the technical, communications, or SaaS industry
• Have proven experience managing relationships with middle and senior managers in client/partner interactions
• Have extensive experience managing teams, coordinating across multiple departments, and collaborating with internal and external stakeholders
• Possess excellent verbal and written communication skills
• Demonstrate strong decision-making abilities, focusing on data-driven, impactful decisions
• Be able to build relationships and maintain communication with various stakeholders, ensuring expectations are met and managed
• Be capable of handling conflicts within teams or with clients while maintaining professionalism and project alignment
• Be flexible and adaptable to changing environments, priorities, and challenges

Responsibilities

• Manage and enhance client and resource relationships
• Enable team members to successfully manage their projects
• Serve as the escalation point and subject matter expert for questions or guidance
• Act as the primary coordinator between your team and other departments within Alexa
• Be fully responsible for the entire lifecycle of the client experience for all projects within your area
• Ensure thorough planning and agreement among stakeholders regarding process, budget, timelines, deliverables, and communication methods
• Educate clients as an integral part of the project process
• Carefully plan and select all resources to deliver projects on time and within budget
• Oversee the execution of your own projects and those managed by team members
• Keep all stakeholders informed and aligned regarding timelines, details, and coordination
• Manage more complex projects
• Ensure follow-up calls are made with stakeholders after project completion
• Maintain relationships with clients and requesters for recurring or contracted clients
• Ensure preparation, agreements, and planning are completed before project execution