Senior Project Manager

Summary

Join NICE's Professional Services team as a Project Manager, responsible for the entire project lifecycle, from initiation to closure. You will plan and manage project timelines, deliverables, and stakeholder expectations. This role requires strong project management skills, experience in the call recording or telephony industry, and a bachelor's degree or equivalent experience. NICE offers a fast-paced, collaborative environment with ample opportunities for growth and development within a market-leading global company. The ideal candidate will possess excellent communication, risk management, and resource allocation skills. This is an individual contributor role reporting to the Manager, Professional Services CX.

Requirements

• Bachelor's degree in Business Management or related field or related work experience
• 6+ years experience in project management or technically relevant occupation
• Experience in call recording or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables
• Understanding of technology and software development cycle
• Resource management skills
• Risk management skills
• Organized and comfortable planning several months in advance

Responsibilities

• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Build, develop, and grow any business relationships vital to the success of the project
• Collect sign-off confirming the customer's agreement on project completion and "acceptance"
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and reusable tools for project execution and management

Preferred Qualifications

PMI certification

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations