Senior Project Manager

Summary

Join NICE, a global leader in AI, cloud, and digital solutions, as a Senior Project Manager for AI Products. You will serve as a liaison between product management and business stakeholders, managing and coordinating AI product-related projects. Responsibilities include defining project scope, creating project plans, and driving the creation of process-related documentation. You will work with various stakeholders, including product managers, support teams, and marketing, to ensure successful product launches. This role requires excellent communication, problem-solving, and project management skills, along with experience in Gen AI project delivery and proficiency in project management tools. NICE offers a dynamic work environment and the opportunity to contribute to innovative AI products.

Requirements

• Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
• Experience with Gen AI project delivery
• 5-6 years’ experience in project management
• Excellent customer service and people skills
• Excellent problem-solving skills
• Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
• Ability to meet deadlines
• Effective communicator with superior interpersonal skills
• Ability to manage multiple projects at a time
• Ability to work with and to interpret technical information to non-technical individuals

Responsibilities

• Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
• Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
• Create and manage project plans, timelines, risks, and status communication methods
• Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc
• Work as a primary point of contact for business stakeholders, product owners, and the larger project team
• Have the ability to multi-task multiple projects at a particular time
• Communicate in an effective and professional way with stakeholders and customers in and outside of inContact
• Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration
• Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business
• Assist in business stakeholder management to ensure launch requirements are being met
• Follow the company Code of Ethics and inContact policies and procedures at all times