Senior Project Manager

Polly
Summary
Join Polly as a Senior Project Manager and own the planning and execution of customer implementation projects, ensuring seamless onboarding and long-term success for lenders adopting our capital markets solutions. You will manage multiple SaaS implementation projects, partner with cross-functional teams, lead customer onboarding, and track key milestones. Responsibilities include identifying and escalating project risks, improving internal processes, and building strong customer relationships. The ideal candidate possesses 5+ years of project management experience in SaaS or enterprise software, demonstrated ability to manage cross-functional initiatives, and familiarity with project management tools. Experience in mortgage tech or financial services and PMP certification are a plus. Polly offers competitive compensation, comprehensive health coverage, flexible vacation, and a hybrid work environment.
Requirements
- 5+ years of project or program management experience, ideally in SaaS or enterprise software
- Demonstrated ability to manage cross-functional initiatives and communicate with technical and non-technical stakeholders
- Familiarity with project management tools like Asana, Jira, or equivalent
- Excellent written and verbal communication skills
Responsibilities
- Manage and deliver multiple customer SaaS implementation projects from kickoff through go live
- Partner with cross-functional teams to ensure aligned delivery and timely resolution of project issues
- Lead customer onboarding calls, develop and maintain project plans, and track against key milestones
- Identify and escalate project risks or blockers, recommending mitigation strategies where needed
- Continuously improve internal processes and documentation to support a scalable implementation framework
- Build strong, trust-based relationships with customers and internal stakeholders
Preferred Qualifications
- Experience in mortgage tech or financial services is a plus
- PMP or equivalent certification is a bonus
Benefits
- Competitive Compensation : Polly offers competitive salaries designed to reward your expertise and direct impact/contributions
- Comprehensive Health Coverage : Enjoy 100% company paid medical, vision, dental, disability, and life insurance, granting peace of mind
- Flexible Vacation, Done Right : Take time off to recharge when you need it with Pollyβs flexible, non-accrued vacation policy, because we trust you to balance work and life
- Hybrid Environment : Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco
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