Senior Project Manager

Summary

Join Polly as a Senior Project Manager and own the planning and execution of customer implementation projects, ensuring seamless onboarding and long-term success for lenders adopting our capital markets solutions. You will manage multiple SaaS implementation projects, partner with cross-functional teams, lead customer onboarding, and track key milestones. Responsibilities include identifying and escalating project risks, improving internal processes, and building strong customer relationships. The ideal candidate possesses 5+ years of project management experience in SaaS or enterprise software, demonstrated ability to manage cross-functional initiatives, and familiarity with project management tools. Experience in mortgage tech or financial services and PMP certification are a plus. Polly offers competitive compensation, comprehensive health coverage, flexible vacation, and a hybrid work environment.

Requirements

• 5+ years of project or program management experience, ideally in SaaS or enterprise software
• Demonstrated ability to manage cross-functional initiatives and communicate with technical and non-technical stakeholders
• Familiarity with project management tools like Asana, Jira, or equivalent
• Excellent written and verbal communication skills

Responsibilities

• Manage and deliver multiple customer SaaS implementation projects from kickoff through go live
• Partner with cross-functional teams to ensure aligned delivery and timely resolution of project issues
• Lead customer onboarding calls, develop and maintain project plans, and track against key milestones
• Identify and escalate project risks or blockers, recommending mitigation strategies where needed
• Continuously improve internal processes and documentation to support a scalable implementation framework
• Build strong, trust-based relationships with customers and internal stakeholders

Preferred Qualifications

• Experience in mortgage tech or financial services is a plus
• PMP or equivalent certification is a bonus

Benefits

• Competitive Compensation : Polly offers competitive salaries designed to reward your expertise and direct impact/contributions
• Comprehensive Health Coverage : Enjoy 100% company paid medical, vision, dental, disability, and life insurance, granting peace of mind
• Flexible Vacation, Done Right : Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy, because we trust you to balance work and life
• Hybrid Environment : Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco