Senior Project Manager

Summary

Join Quisitive's Customer Excellence Business Applications team as a D365 Senior Project Manager, leading enterprise D365 projects across the United States. You will oversee project deliverables, budget, and resources, collaborating with team members, clients, and partners to ensure successful Dynamics 365 delivery. Responsibilities include managing complex projects, defining service objectives, forecasting projects, resolving issues, and fostering strong customer relationships. The ideal candidate possesses 8+ years of project management experience with D365 FinOps or CE/CRM projects exceeding $2 million budgets, experience managing teams of 20+, and proficiency in Agile and Waterfall methodologies. A Bachelor's degree or equivalent experience and PMP or CSM certification are required. This role involves up to 20% travel.

Requirements

• 8+ years project management experience, with a significant focus on D365 FinOps or CE/CRM projects with budgets over $2 million
• Experience managing teams with 20+ people
• Experience with Agile and Waterfall methodologies
• Good communication and relationship building skills
• Good problem solving and analytical skills
• Good time management and organizational skills
• Ability to travel for required client meetings, up to 20%
• Bachelors’ Degree or equivalent experience
• PMP or CSM required

Responsibilities

• Manage project deliverables, budget, and resources
• Work with other team members, customers, partners and sub-contractors and the Sales team to ensure successful delivery of Dynamics 365 to customers
• Be responsible for customer interactions, understanding the customer’s business and participate in full life cycle implementations using approved methodology
• Manage project management duties on complex projects or on multiple projects
• Define service objectives by determining requirements, developing project plans, assembling and scheduling required service resources, defining service measurements, managing budget/actual and scope of work, approval of project-related T&E
• Ensure projects are forecasted appropriately
• Assist in defining “best practices” in delivery, including templates, work plans, methodologies
• Resolve project, customer and staff issues
• Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements, particularly when a SME is required beyond the project team or on larger, complex projects
• Ensure customer satisfaction
• Establish a network of relationships within a broad range of functions and levels in a customer organization; sustain executive and C-level customer relationship
• Measure customer satisfaction throughout an engagement, specifically identifying ways in which a team can increase current levels of satisfaction
• Ensure customer concerns and issues have been appropriately addressed
• Put customers interests first while considering the impact on team and project
• Identify and QA project efforts to ensure project decision/deliverables are sound; QA at a granular level, all medium and large size projects
• Strive for continuous improvement of PMO methodologies
• Scope projects and leverage solution architects to provide quality assurance of scope, assumptions and estimate

Preferred Qualifications

Managing large complex projects with ERP, CRM and other applications in scope