Senior QA Analyst

Summary

Join Smile Digital Health, a leading health data platform company, and contribute to our mission of #BetterGlobalHealth. As a Senior QA Analyst, you will collaborate with cross-functional teams to ensure successful product implementation. You will be responsible for identifying and automating test scenarios, collaborating on bug resolution, developing and executing test plans, and proactively understanding project and customer contexts. The role involves working closely with customers and teammates to deliver high-quality software, continuously improving testing strategies, and mentoring team members. This position requires strong analytical, problem-solving, and communication skills, along with experience in software testing and working with automated testing tools. Smile Digital Health offers a remote work environment, flexible time off, competitive salary and benefits, and professional development opportunities.

Requirements

• 8+ years experience in software testing
• Excellent problem recognition and problem-solving abilities
• Excellent analytical, interpersonal, prioritization, and organization skills
• Demonstrated ability to work in a team and interact effectively with teams, stakeholders and clients
• Proven knowledge and judgment in escalating issues when needed

Responsibilities

• Identify test scenarios that are critical and repetitive and automate them, overseeing their execution and maintenance
• Collaborate and lead in ensuring bugs are triaged and resolved in time, creating a culture of quality in the production teams you are part of
• Develop and execute test plans on multiple projects concurrently, documenting results and working with teammates to identify root causes
• Proactive in developing in-depth understanding of project(s) and customer context, objectives and use cases
• Collaborate with project teammates to deliver high quality software that meets customer requirements
• Develop strategies for continuous improvement of software and its quality, such as manual test plans, automated testing technologies, performance and load testing frameworks, etc
• Work closely with customers and project teammates to ensure requirements are testable and the delivered solutions are coherent, consistent and complete
• Contribute to project functions by attending standups and planning meetings, contributing to risk and hazard identification and analysis, identifying issues and working to resolve them
• Understand the highly technical features and functionality of Smile Digital Health’s products in detail in order to plan for testing and other QA activities
• Estimate, prioritize, plan and coordinate testing activities
• Mentor new team members and support QA Lead(s), as needed
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability
• Comply with the privacy, security and confidentiality policies
• Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party

Preferred Qualifications

• Experience working with automated testing tools is an asset; our products are highly technical in nature and automated testing adds a great deal of value
• Experience in electronic health records or systems integration projects an asset
• Experience in REST API and Web application testing using tools such as Postman
• Successful completion of an undergraduate degree required in Health Informatics, Computer Science, Engineering, Business or related field is preferred

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club