Senior QA Tester

Summary

Join MetroStar as a Sr. QA Tester and lead cloud infrastructure initiatives, optimizing existing systems, and supporting IT modernization. You will develop and execute comprehensive test plans for ServiceNow applications, collaborate with various teams, and ensure functionality and user experience. Responsibilities include manual and automated testing, defect tracking, documentation creation, root cause analysis, and support for user acceptance testing. A minimum of 3 years of experience in software testing and an Active Secret Clearance are required. MetroStar offers a generous benefits package, professional growth opportunities, and a commitment to diversity and inclusion.

Requirements

• Active Secret Clearance Required
• Minimum of 3 years of experience in software testing, including test planning, execution, and reporting
• Experience ensuring the quality and reliability of ServiceNow solutions while maintaining high standards for software testing processes
• Experience working closely with development teams, business analysts, and stakeholders to support the deployment and optimization of ServiceNow applications
• Solid understanding of QA methodologies, tools, and best practices
• Proficiency with manual testing and familiarity with automated testing tools (e.g., Selenium, TestNG, or similar)
• Strong analytical and problem-solving skills with a keen eye for detail
• Excellent verbal and written communication skills, including the ability to document technical information clearly

Responsibilities

• Develop, document, and execute comprehensive test plans and test cases for ServiceNow applications, including functional, regression, and integration testing
• Collaborate with developers, business analysts, and project managers to understand business and technical requirements for testing
• Perform manual and automated testing of ServiceNow workflows, modules, and integrations to ensure proper functionality and user experience
• Identify, document, and track defects using appropriate tools and collaborate with development teams for resolution
• Create and maintain detailed testing documentation, including reports, logs, and metrics
• Conduct root cause analysis of defects and provide recommendations for process improvement
• Validate system enhancements and upgrades to maintain compliance with defined standards
• Support user acceptance testing (UAT) by creating scripts and coordinating with end-users
• Ensure testing activities comply with the Department of State’s security and operational standards

Benefits

• Generous benefits package
• Professional growth
• Valuable time to recharge