Senior Quality & Training Specialist

Summary

Join TailorCare as a Senior Quality & Training Specialist and drive clinical and operational excellence. Lead quality monitoring, analyze data to identify trends, and develop scalable quality assurance programs. Collaborate with cross-functional stakeholders to improve processes and ensure compliance. Support training delivery, content maintenance, and competency tracking. Contribute to the Quality Steering Committee and participate in special projects. TailorCare offers a remote-first work environment, generous PTO, paid parental leave, comprehensive benefits, and a commitment to equitable pay.

Requirements

• Bachelor’s degree in Education, Healthcare Administration, Clinical Operations, or related field
• 5+ years of progressive experience in healthcare quality assurance, clinical operations, training, or performance improvement
• Demonstrated experience building or scaling quality programs in a clinical or healthcare operations setting
• Advanced data analysis skills, with the ability to draw insights from performance trends and translate them into action
• Strong understanding of quality assurance frameworks, competency tracking, and regulatory compliance in healthcare
• Excellent communication, facilitation, and stakeholder engagement skills
• Proficient in Google Suite, learning management systems (LMS), and quality documentation/reporting tools
• Familiarity with adult learning principles and continuous quality improvement methodologies
• Ability to operate autonomously, influence across teams, and manage multiple priorities in a fast-paced environment

Responsibilities

• Lead quality monitoring efforts through chart reviews, call audits, and documentation analysis, proactively identifying performance risks and improvement opportunities
• Analyze large volumes of quality data to identify trends, measure the effectiveness of interventions, and drive data-informed decision-making across the organization
• Develop, implement, and continuously refine scalable quality assurance programs in collaboration with clinical and operational leaders
• Support and contribute to the Quality Steering Committee through performance reporting, insights, and recommendations that align with organizational goals
• Collaborate with cross-functional stakeholders on root cause analyses, corrective action plans, and ongoing quality improvement initiatives
• Manage and enhance quality scorecards and dashboards, translating metrics into actionable feedback for frontline managers and executive leaders
• Monitor compliance with SOPs, regulatory requirements, and documentation standards, ensuring risks are promptly escalated and addressed
• Contribute to grievance tracking and resolution efforts, identifying systemic issues and supporting preventive interventions
• Serve as a subject matter expert and partner to operational leadership in coaching, calibration, and documentation best practices
• Deliver targeted training sessions to support onboarding and skill-building across clinical and non-clinical roles (e.g., Care Coordinators, Care Advocates, Clinical Navigators, Health Coaches, and Member Support)
• Collaborate with the Manager, Training & Quality and other internal partners to update and enhance training content based on quality insights and evolving workflows
• Help maintain the SOP and training repository to ensure accessibility and version control
• Support tracking of training completions, assessments, and competency milestones
• Track and analyze training effectiveness and competency milestones to inform future learning strategies
• Participate in special projects such as new market launches, system implementations, and workflow updates
• Perform other duties as assigned

Preferred Qualifications

Experience contributing to governance bodies such as quality committees or cross-functional task forces is strongly preferred

Benefits

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day