Senior Research Associate

Summary

Join Keywords as a Senior Research Associate and lead a team focused on training AI for human interaction. You will manage projects, set KPIs, monitor progress, and mentor junior team members. This role requires strong leadership, analytical, and problem-solving skills, along with experience managing KPIs and working with various software tools. You will be responsible for process improvement, quality assurance, and timely delivery of projects. Keywords offers a competitive compensation package, including benefits and a supportive work environment. The position is remote, preferably in the PST time zone.

Requirements

• Technical aptitude or experience working with AI
• Leadership experience and Performance Management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong Organization skills
• Critical thinking and problem-solving skills
• Strong Analytical skills
• Process Improvement experience
• Strong aptitude of working with Google sheets, Zoom, and Slack
• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost
• Ability to learn on the job

Responsibilities

• Work collaboratively in a fast-paced environment
• Lead and Manage team members in execution of projects/tasks
• Setting of targets for the team (KPIs) for projects
• Monitoring of progress against KPIs
• Attending daily stand-ups with Client
• Trouble-shooting (reproducing) errors and answering questions for the Team
• Performing Quality Audits
• Contributing to the Completion of the Daily and Weekly Reports
• Develop, and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identification of risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job

Preferred Qualifications

A completed college degree in Computer Science, Math, Statistics, or Cognitive Science

Benefits

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits