Senior Research Associate

Summary

Join Keywords as a Senior Research Associate and lead a team focused on training an AI engine to interact with humans in innovative ways. You will be responsible for managing team performance, setting KPIs, monitoring progress, troubleshooting errors, and ensuring quality deliverables. This role requires strong leadership, analytical, and problem-solving skills, along with experience managing KPIs and working with various software tools. You will also develop and implement new processes, train junior team members, and contribute to daily and weekly reports. Keywords offers a competitive compensation package, including benefits and a supportive work environment.

Requirements

• Technical aptitude or experience working with AI
• Leadership experience and Performance Management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong Organization skills
• Critical thinking and problem-solving skills
• Strong Analytical skills
• Process Improvement experience
• Strong aptitude of working with Google sheets, Zoom, and Slack
• A stable internet connection with a download speed of 50-100 Mbps and an upload speed of at least 10 Mbps
• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost
• Ability to learn on the job

Responsibilities

• Work collaboratively in a fast-paced environment
• Lead and Manage team members in execution of projects/tasks
• Setting of targets for the team (KPIs) for projects
• Monitoring of progress against KPIs
• Attending daily stand-ups with Client
• Trouble-shooting (reproducing) errors and answering questions for the Team
• Performing Quality Audits
• Contributing to the Completion of the Daily and Weekly Reports
• Develop, and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identification of risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job

Preferred Qualifications

A completed college degree in Computer Science, Math, Statistics, or Cognitive Science

Benefits

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits