Tempus Labs, Inc. is hiring a
Senior Research Operations Associate

Summary

Join Tempus as a Senior Research Operations Associate to manage key sites in the TIME research network, overseeing strategic research partnerships, building relationships with client stakeholders, and collaborating with various teams within Tempus.

Requirements

• Bachelors Degree and 3+ years of experience in a client-facing/oncology/research OR 5+ years of experience working in healthcare
• Deep understanding of study start up
• Strong ability to persuade, be strategic, motivate, and influence others
• Proven track record of setting and achieving high personal standards of performance
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
• Persistent and resilient with an ability to be a good listener
• Ability to develop and maintain strong relationships
• Advanced written and oral communication skills
• Superior analytical, interpersonal, and problem-solving skills
• Tenacious appetite for success
• It is necessary to view and type on computer screens for long periods and to work in an environment which can be stressful due to heavy workload and frequent interruptions
• Ability to travel 10-30%

Responsibilities

• Oversee a portfolio of strategic research partnerships (AMCs)
• Primary point of contact for physicians, care teams, and research teams for all matters related to TIME trial activities
• Maintain a regular cadence of touch points (in person, virtual, emailing value adds) with targeted accounts (ie 2x per month per site)
• Build relationships with key client stakeholders including physicians, executives, and the research team
• Draft and execute strategic operational plans, to ensure AMC systems can meet JIT standards
• Oversight of all processes included in the above operational plan
• Provide ongoing education to create awareness of access to a portfolio of clinical trials
• Participate in tumor boards, steering committees and/or grand rounds (where applicable)
• Collaborate with various teams within Tempus, to execute key deliverables including operations, clinical members (RN/MD), sales, medical affairs, pathology, bioinformatics and data science
• Attend ISAMs
• Utilize knowledge of oncology, clinical trial development and study start-up to identify site resource gaps, and onboard sites into the systems
• Assist/pull in a team to create innovative tactics, processes, tools, systems, and strategies to ease site burden/gaps in clinical trial participation
• Assist in early sales cycle including discussions about TIME operational needs
• Incorporate key client feedback into product and process improvements
• Contribute to the development of marketing and sales collateral
• Attend approved local conferences
• Administrative activities associated with the activities listed above
• Oversight of site support staff as applicable (Program Coordinator, Medical Consultant/Director)