Senior Research Specialist

Summary

Join Highlight, a fast-growing company revolutionizing how brands test physical products. As a member of the Customer Enablement & Research team, you'll play a key role in executing product tests, from survey design to analysis and reporting. You will design surveys, participate in customer meetings, generate insights, and program surveys using various tools. The ideal candidate possesses strong research experience, technical skills in survey programming and data analysis, and a detail-oriented work style. Highlight offers a competitive salary, comprehensive benefits, and a flexible remote work culture.

Requirements

• Bachelor's Degree preferred in statistics, business, medical or behavioral sciences - and/or relevant work experience, ideally a minimum of 3 years experience at a market research agency with data analysis and reporting of results
• Proficiency in Alchemer, Typeform, or similar survey tools; capable of programming complex surveys with custom logic and design
• Experience using tabulation software such as SPSS, Tableau, MTab, etc
• Experience using Microsoft Excel & PPT for data manipulation and reporting
• Strong attention to detail, with the ability to prioritize tasks and meet deadlines
• Minimum 2 years developing questionnaires and conducting quantitative primary market research
• Experience / ability to synthesize qualitative data
• Knowledge of basic statistical methods
• Comfortable working both autonomously and collaboratively in a fast-paced environment

Responsibilities

• Design surveys according to objectives and clean data needed for analysis; make suggestions for decisions and direction on survey design and statistical analysis
• Participate in customer meetings to understand objectives, present survey design, facilitate agreement on the final questionnaire, and present results
• Collaborate with internal teams to share findings, interpret results, and align on strategic recommendations for our customers; analyze results to generate meaningful insights, with ability to analyze both qualitative and quantitative data to effectively address internal / external client needs
• Program and deploy surveys using Alchemer, Typeform, or other survey vendors. Design complex survey logic and customizations to meet specific project and customer needs
• Manage complex recruiting efforts, ensuring steady progress, high-quality recruits, and effective solutions to any challenges encountered; work closely with internal teams to fit complex projects into Highlight’s software, by digging deep to understand the blockers at hand and leveraging creative solutions to resolve
• Enforce standard operating procedures to ensure consistency and efficiency across all projects. Uncover opportunities to bring additional standardization into our process
• Partner with Enablement/Research to advocate for software feature enhancements to improve project operations that ultimately lead to higher data quality and improved on-time delivery of results to customers
• Identify root causes of project issues, develop alternative solutions, implement action plans, and communicate updates to project teams and vendors

Benefits

• Health insurance (medical, dental, vision) with 100% employee premiums covered
• Generous paid parental leave
• Unlimited PTO
• Flexible, remote WFH culture
• Monthly WFH stipends
• Access to the iconic Hearst Tower & its facilities in NYC (should you choose to be in person)