Fraud Prevention Senior Specialist

Summary

Join Bitso as a Fraud Prevention Sr. Specialist and oversee fraud risk in Bitso accounts across Colombia and the U.S. markets. You will build relationships with stakeholders and clients, lead investigations, ensure regulatory compliance, and manage fraud KPIs. Collaborate with various departments to develop and implement fraud prevention strategies. Based in Bogotá, Colombia, this role requires 3+ years of experience in fraud prevention or risk management within the financial services industry. Strong analytical and problem-solving skills are essential, along with fluency in Spanish and English. Bitso offers a remote-first work environment, unlimited paid time off, employee stock options, and various other benefits.

Requirements

• Be based in Bogotá, Colombia
• Have 3+ years of experience in fraud prevention, operations, or risk management roles
• Have solid experience working in the Financial Services industry
• Possess strong analytical and problem-solving skills, with a focus on data-driven decision-making
• Be able to perform quick risk assessments and prioritize tasks in high-pressure situations, such as during fraud attacks
• Have good negotiation abilities
• Have experience in collaborating effectively with cross-functional teams
• Have experience in managing risk for B2B clients
• Be fluent in both Spanish and English

Responsibilities

• Lead end-to-end B2B and B2C investigations of complex fraud cases, incidents, and attacks in the Colombian and U.S. markets
• Represent the fraud team in interactions with local stakeholders, such as banks, regulators, authorities, and strategic partners
• Coordinate with internal teams to manage internal fraud reports to regulatory authorities in Colombia or other jurisdictions
• Prepare executive reports on significant fraud events for senior leadership
• Monitor and manage key fraud metrics, such as fraud reports ratio, investigation response time, fraud preventive rules precision, and compliance with regulatory reports for the Colombian and U.S. markets
• Proactively recommend improvements to fraud prevention strategies and Bitso products to meet defined OKRs
• Collaborate with cross-functional teams (Customer Support, Sales, Legal, Operations, Security, Compliance, and Product) to define, improve, and document fraud prevention processes, ensuring an optimal balance between the company’s growth strategy, customer experience, fraud risk mitigation, and regulatory compliance
• Build and maintain strong relationships with key B2B clients to ensure fraud levels align with the company’s risk appetite

Preferred Qualifications

• Have working experience in fast-paced companies, or in the FinTech industry
• Have knowledge of fraud prevention strategies in Colombia to mitigate market-specific risks such as fraud in PSE payments and other platforms
• Have knowledge of the crypto industry and/or working experience in crypto companies, including the use of crypto monitoring tools

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Volunteering days
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more