Senior Researcher

Summary

Join Blend, a leading AI services provider, as a Senior User Researcher, Insights for a 6-month consulting project (with potential extension) based remotely (West Coast preferred). You will execute large-scale research studies for clients, manage the entire research lifecycle, and collaborate with stakeholders to deliver actionable insights. Responsibilities include designing complex studies, recruiting participants, analyzing data, and creating reports for various audiences. The ideal candidate possesses 7+ years of UX research experience in software and digital experiences, strong quantitative and qualitative research skills, and excellent communication abilities. Blend offers benefits to full-time consultants, including health, vision, dental, 401K, life insurance, and commuter benefits.

Requirements

• Be a self-starter who delivers research quickly and independently and takes initiative when they see research opportunities
• Be a strategic thinker who can translate data into insights that address business needs
• Be a research powerhouse with a strong knowledge of both quantitative and qualitative UXR methods and can easily identify when to use which - depending on the problem you’re solving. This includes, but is not limited to, conducting user interviews, card sorting, surveys, usability testing, and data analysis to uncover actionable insights and inform design decisions
• Be a storyteller who can communicate findings in a compelling, meaningful way
• Have 7+ years of professional experience in User Experience Research related to software and digital experiences
• Possess presentation building skills (PowerPoint, Google Slides) and a good eye for concise data visualization
• Have familiarity with research tools (e.g., Qualtrics, Alchemer, UserZoom, dScout)
• Possess exceptional communication skills and ability to synthesize findings for both technical and non-technical audiences

Responsibilities

• Work with the Insights team to scope and design complex studies across multiple audiences and data sources
• Manage the full life cycle of a study (research planning, recruiting, fielding, analysis, and reporting)
• Collaborate with relevant stakeholders to drive highly actionable and meaningful insights to inform product and feature directions
• Own deliverables, specifically creating digestible reports that clearly communicate findings to non-research audiences (e.g., senior leadership, sales, product, design)
• Collaborate with other members of the Insights team to support knowledge sharing across the organization

Preferred Qualifications

Have experience in healthcare

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401K plan
• Life insurance
• Pretax Commuter Benefits
• PTO
• Commuter benefits
• Spending accounts
• Disability coverage
• EAPs