Senior Research Operations Manager

Summary

Join CoinsPaid as a Senior Research Operations Manager and play a pivotal role in shaping the future of research operations. This experimental, hands-on role involves 75% participant recruitment, focusing on hard-to-reach B2B professionals and decision-makers. You will develop creative recruitment strategies, manage participant databases, and ensure smooth research processes. The remaining time will be dedicated to maintaining digital workspaces and providing administrative support. The ideal candidate possesses 3+ years of experience in participant recruitment or a related field, a knack for finding hard-to-reach individuals, and strong organizational skills. CoinsPaid offers a remote-first work environment and a chance to contribute to a rapidly growing international company.

Requirements

• 3+ years of experience in participant recruitment, talent outreach, lead generation , or similar
• A knack for finding hard-to-reach people - especially in B2B, professional, or niche communities
• Comfortable with cold outreach , following leads, and getting creative with how you connect with the right individuals
• Organized and confident managing multiple timelines, tools, and conversations at once
• Friendly, professional communicator - someone who brings empathy and clarity to every interaction
• Experience working in collaborative teams and supporting others operationally
• Proven experience recruiting hard-to-reach audiences - especially B2B decision-makers, niche professionals, or expert users
• This experience may come from research recruitment , B2B sales prospecting , casting/talent production , or community building
• Strong hunter mindset : creative, persistent, and strategic in how you find and engage the right people
• You enjoy digging, experimenting with channels, writing compelling outreach, and building rapport quickly
• Skilled in qualifying leads/participants through structured criteria or discovery calls
• Comfortable scheduling across time zones , managing communications and follow-ups in a polished, human way
• Experience managing participant or lead databases , pipelines, and tracking tools
• Familiarity with incentivization and consent processes (or equivalent in sales, events, or casting contexts)
• Experience maintaining tools such as Calendly, UserInterviews, RespondentIO, Monday.com , or other participant CRM systems
• High level of digital organization - capable of keeping systems, templates, and shared folders tidy and version-controlled
• Comfortable supporting researchers with tooling questions, access issues, and workflow improvements
• Familiarity with organizing internal knowledge systems like Confluence, Notion, or Google Drive
• Experience coordinating with contractors or vendors (e.g., collecting documentation, onboarding materials, NDAs)
• Basic familiarity with invoice tracking, participant payments , and coordination with finance or legal teams
• Comfort navigating compliance processes lightly and professionally (e.g., ensuring proper documentation and approvals)

Responsibilities

• Actively collaborating with the research team to define participant profiles, screening criteria, and recruitment strategies at the start of each study
• Identifying and reaching out to potential participants across diverse user groups
• Screening candidates to ensure they meet study criteria and quality standards
• Coordinating and scheduling sessions across multiple time zones, managing communication and logistics end-to-end
• Handling participant incentives, consent forms, and follow-up communication with care and professionalism
• Maintaining and optimizing participant databases, recruitment pipelines, and tracking tools to support ongoing research needs
• Maintain and optimize digital research tools (e.g., scheduling platforms, CRM systems, panel tools)
• Own and organize our internal research knowledge systems - ensuring that research documents, templates, playbooks, and findings are easy to access, up to date, and well-structured
• Keep shared research resources tidy, version-controlled, and researcher-friendly
• Act as a go-to support person when the team needs help accessing or navigating internal tooling
• Supporting documentation and coordination for external contractors
• Helping track invoices and participant payments
• Collaborating with finance or legal teams when needed

Preferred Qualifications

• Experience in remote-first teams or fast-paced environments with evolving priorities
• User research recruitment (especially niche or B2B audiences)
• B2B lead generation or outbound sales
• TV/media production or casting
• Community management or events with a strong outreach component
• Freelance producer or coordinator roles with fast-paced logistical demands