Senior Salesforce Admin

Summary

Join us on this journey and make an impact with one of the top 25 global software providers as a Sr. Salesforce Admin.

Requirements

• 3-5 years of Salesforce development experience required
• Salesforce Admin Certification required
• Advanced Admin Certification preferred
• User Experience and User Design experience and certifications preferred
• Ability to provide technical knowledge and drive innovation amidst uncertainty and ambiguity
• Strong written and oral communication skills, including the ability to present ideas and solutions clearly and effectively
• Strong organizational skills: ability to accomplish multiple tasks within the agreed upon timeframes in a fast-paced environment
• Bachelor's Degree or equivalent experience required

Responsibilities

• Configure and maintain core Salesforce platform components, including objects, fields, page layouts, record types, custom apps, and process automation (flows, process builder, etc.)
• Ensure data integrity by implementing validation rules, workflows, and data quality standards
• Conduct regular platform audits to identify and fix issues, ensure compliance, and optimize performance
• Manage user profiles, roles, and permissions to maintain system security and integrity
• Act as a point of contact for Salesforce related queries, troubleshoot issues, and provide solutions in a timely manner
• Partner with the Enablement Team to develop and deliver training programs and documentation for users at different levels to maximize system adoption and effective usage
• Collaborate with stakeholders to identify business needs and translate them into technical requirements and tickets in JIRA
• Develop automated solutions to streamline workflows and improve efficiency, leveraging tools like Flows, Process Builder, and Apex (in coordination with developers if needed)
• Evaluate and implement new Salesforce features and updates to improve system functionality and support evolving business processes
• Ensure data cleanliness and consistency through routine maintenance, deduplication, and data enrichment
• Create and manage dashboards, reports, and KPIs to provide business insights and support decision-making
• Oversee data imports, data cleansing, and maintain data migration best practices for any system integration
• Partner with business leaders, sales teams, and other departments to understand their needs and provide Salesforce solutions that meet organizational goals
• Participate in cross functional project teams to develop, implement, and support CRM initiatives and sales operations
• Serve as a liaison between end-users and technical teams to align business needs with Salesforce capabilities
• Document processes, system configurations, and customizations to create a robust knowledge base for future reference
• Maintain compliance with internal and external regulations, ensuring all configurations adhere to industry best practices and security standards

Benefits

• Health Benefits (Health/Dental/Vision)
• Paid Time Off (PTO)
• Remote workforce
• $126,000 - $145,000 a year