Senior Salesforce Administrator

Summary

Join Jobber's growing Revenue Operations team as a Senior Salesforce Administrator! You will integrate Salesforce with other systems, optimize performance, and build better customer relationships. This role requires managing all aspects of Salesforce administration, creating custom objects, ensuring data quality, and working with cross-functional teams. You'll need Salesforce Admin certification and experience with Sales and Service Clouds. Jobber offers a competitive compensation package, including extended health benefits, retirement savings matching, stock options, and dedicated talent development. We value a diverse and inclusive work environment.

Requirements

• Previous experience as a Salesforce Administrator, developing and implementing Salesforce Sales and Service Cloud Solutions
• Salesforce Admin certification required; Salesforce Service Cloud or Salesforce Sale Cloud Certification is a plus
• Experience with Salesforce deployment tooling, with a preference of Gearset
• Ability to work with Git version control and familiarity with deploying with Git
• Experience with Flows, validation rules, and scalable automation strategies
• Strong understanding of data architecture, governance, and security best practices
• Ability to drive adoption and manage stakeholder expectations for Salesforce changes
• Excellent written and verbal communication skills, with the ability to translate complex technical issues into clear, actionable insights for non-technical teams
• Deep understanding of sales, marketing, and customer success challenges, with the ability to design systems that enhance workflows and drive business outcomes
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively
• Experience managing sandbox environments, testing, and deployments
• Experience in working with data migration and import tools such as Data Loader and Data Import Wizard
• Desire to collaborate. Experience working across multiple business units, comprising many stakeholders and influencing factors. You are team-oriented but able to work autonomously with minimal guidance in a fast-paced environment
• Ownership and growth mindset. You are driven to do the right things and often find yourself in the driver’s seat. You are the kind of person who knows what needs to get done and you make it happen while planning for the next stage ahead. You also involve the right people to help you with this
• Proven troubleshooting experience. You’ll be very familiar with Salesforce best practices and the ability to recommend changes to our process that will increase efficiency for our internal teams
• Ability to be highly adaptable. You will need to support the high-performing sales and success teams with ad-hoc requests and help in removing barriers/enabling new pathways on an ever-changing landscape
• A passion for technology. You are naturally curious about technology and tend to be an early adopter for most things. You appreciate how technology can solve many business problems and are driven to make a lasting impact

Responsibilities

• Manage all aspects of Salesforce administration, including user management, security settings, customization, and data integrity
• Create and maintain custom objects, fields, validation rules, workflows, process automations and other tools to streamline workflows and improve efficiency
• Ensure data quality, security, and compliance with best practices
• Work closely with cross-functional teams to understand their needs and translate them into effective Salesforce solutions
• Continuously monitor and optimize the Salesforce environment to maximize performance and user satisfaction
• Enable and install new App integration with Salesforce to contribute to a unified user experience across different systems
• Strategize system maintenance related projects by collaborating with stakeholders to define the roadmap to maintain the reliability, scalability and efficiency of the Salesforce platform
• Seek out and evaluate new technologies, tools and systems to achieve state of the art tech-stack, contributing to the overall advancement of Jobbers Salesforce platform infrastructure
• Leverage Salesforce capabilities to optimize business processes, automate workflows, and achieve operational excellence

Preferred Qualifications

• Empathy for Revenue Teams: You understand the challenges faced by sales, marketing, and customer success teams and design solutions that support their success
• Systems Thinker: You see the big picture and understand how different processes connect, ensuring Salesforce drives efficiency across teams
• Service-Oriented: You are proactive, responsive, and committed to providing exceptional support to stakeholders
• Business-Oriented: You understand the revenue cycle and align system enhancements with company goals
• Experience with marketing automation platforms (e.g.: Hubspot)

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family