Senior Salesforce CRM Consultant

Summary

Join Nagarro, a rapidly growing digital product engineering company, as a Salesforce CRM Consultant. We're building a B2B CRM on Salesforce and need skilled consultants at various expertise levels to support our digital transformation. You will collaborate with CRM experts across different clouds and technologies, designing and leading projects to deliver exceptional customer value. You'll work with stakeholders to understand business needs, develop scalable solutions, and ensure projects are completed on time. This role requires strong analytical skills, CRM experience, and Salesforce expertise. We're looking for individuals who can contribute to solution design, implementation, and process improvement.

Requirements

• Possess excellent conceptual and analytical skills, result-oriented thinking, and the ability to collaborate with various teams and stakeholders to exchange knowledge
• Have proficient CRM B2B process excellence experience (marketing and sales) and process mapping skills
• Demonstrate a proven background as a Salesforce consultant managing E2E Sales and Onboarding journeys including integration with contract generation tools (Docusign/Adobe) and CLM tools
• Have hands-on experience with Salesforce with a track record of leading and delivering declarative solutions
• Possess experience with agile methodologies (e.g. Scrum) and close collaboration with Salesforce developers to design data-quality and scalable solutions
• Hold relevant Salesforce certifications (Admin, Business Analyst, Sales Cloud Consultant, App Builder)

Responsibilities

• Work with other CRM experts in diverse clouds (marketing, sales, service) and technologies
• Design and lead projects/enhancements, creating remarkable customer value and promoting guidelines and best practices in your area of expertise
• Work with various stakeholders to understand the business context and contribute to developing/customizing a relevant and scalable solution and support with implementation
• Understand and validate stakeholders’ needs, achieve consent and compromises where necessary, and consult them for decision-making while communicating effectively and raising your perspective and critical issues constructively discussing them
• Understand business needs and complex problem statements and make proposals to translate them into meaningful solutions, contributing actively to the solution design and implementation
• Identify improvements in operations to existing solutions and show interest in innovations considering state-of-the-art market solutions and trends
• Make sure that project tasks are completed within the defined time frame and communicate timely and provide clear reasons if deadlines can't be met