Senior Sap Technology Specialist

Summary

Join Protera Technologies as a Senior SAP Technology Specialist and contribute to a global IT outsourcing services provider. This remote role requires 80% hands-on delivery for US-based clients, focusing on L3/L4 support and project execution. You will handle critical incidents, database maintenance, and system upgrades across various platforms. The ideal candidate possesses 8-15 years of SAP administration experience, expertise in multiple databases (including HANA), and strong customer-facing skills. Protera offers a comprehensive benefits package including medical coverage, retirement plans, paid allowances, and professional development opportunities.

Requirements

• 8 to 15 years in SAP System Admin/NW/Basis Administration/Technical delivery
• Current role with 70+ Hands-on delivery
• Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design
• Experience in customer-facing positions in support, service delivery management
• Experience on L3/L4 support for steady state customers. Must have experience on working with large customers (US base). Good experience on handling P1/P2 incidents
• Strong experience on SAP administration and database specially in HANA, Sybase ASE, Oracle. Hands-on experience on additional DB will be added advantage
• Strong conceptual knowledge and hands-on experience on HA, DR setup, test drills and troubleshooting
• Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases
• Good knowledge on running SAP on AWS, Azure or GCP
• Hands on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization
• BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support
• All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure
• SAP Security (Basic knowledge and understanding)
• Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc
• SAP and cloud certifications
• Ability to negotiate and communicate with other support partners like SAP and Functional partners
• Strong presentation/communication/facilitation skills (oral and written)
• Must be well organized, detail oriented and capable of juggling numerous priorities
• Works well with teams or in a team environment, with the ability to work independently
• Primary contact for all customer communications for Managed services

Responsibilities

• Conduct customer meetings for technical delivery
• Provide L3/L4 support for steady state customers
• Plan and execute L3/L4 activities like: SAP SPS and release upgrades, DB upgrades, System copies/refreshes, system installations, performance issues, HyperCare support, SAP change management and performance optimizations
• Handle P1/P2 incidents, RCA preparation and presentation to stakeholders
• Handle system performance issues for SAP and databases
• Plan and execute database related maintenance tasks for HANA, Sybase ASE, Oracle, MaxDB and DB2
• Support test drills for high availability, disaster recovery and DB restore/recovery
• Hands on project experience with running SAP on AWS, Azure or GCP
• BOBJ BI Platform/Data Services administration, upgrades, and support
• Mentor and support junior colleagues
• Prepare and manage customer specific technical procedures
• Organize and drive ad-hoc customer meetings for managed services delivery
• Provide on-call support

Preferred Qualifications

Hands-on experience on additional DB will be added advantage

Benefits

• Work from Home set-up
• Comprehensive medical benefits
• Gratuity, PF, EPS and Bonus, NPS
• Shift Allowances
• On-call Allowance
• Health and wellness Allowances
• Learning and Development Allowances
• No question asked certification policy
• Certification Bounty Bonus