Deutsche Telekom IT Solutions Slovakia is hiring a
Senior Service Chain Operation Manager

Summary

The job is for an Operations Manager or Service Delivery Manager in Deutsche Telekom IT Solutions Slovakia. The role involves interfacing between various departments to maintain production quality and ensure the technical content of operational concepts. The position requires a Master's degree, at least 6 years of experience, ITIL higher certification, advanced MS Office skills, and proficiency in English and German.

Requirements

• Master
• 6 years minimum
• ITIL higher certification  (advanced modules)
• MS Office – Advanced
• Platform knowledge - Intermediate

Responsibilities

• Responsible for service chains of a specific business service / product cross various organizational units
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well
• Responsible for KPIs and SLAs / OLAs of the contracted services
• Accountable for technical content of operational / specialized technical concepts
• Deliver input for resource planning to ensure operatoional stability
• Ensure the quality of provided services and provides operational support
• Coordinate, manage and monitor operational performance
• Identify, formulate and implement the improvement of processes and policies to maximize operational output
• Steer the respective Operation Managers
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements
• Explanation of production options for SDM
• Accountable for the default reporting ordered by the SDM
• Monitor, manage and improve the efficiency of provided services
• Single point of contact towards the internal customer
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Benefits

• We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment
• Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas: Financial benefits, Benefits with focus on learning and development, Benefits with focus on health and sport, Benefits with focus on family and work – life balance, Other benefits
• For more information about our benefits click to Benefits ( https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems )
• Salary is negotiable
• We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1600 € /brutto