Amber Labs is hiring a
Senior Service Designer

Summary

Join Amber Labs as a Senior Service Designer to lead on design concepts and service blueprints, identify opportunities, and analyse user needs to build design solutions that fulfill user and business needs.

Requirements

• Have good experience in designing end-to-end public services and navigating complex policy and operational areas
• You are expected to have supported a team to effectively deliver change
• Have created, facilitated, delivered and embedded appropriate approaches to service design
• Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services
• Know what good public services look like and how to design and prototype them in an inclusive, accessible way
• GDS experience

Responsibilities

• Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services
• Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs
• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
• Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level
• Rapidly design and test digital prototypes with service users
• Drive awareness of service performance through data and influence the implementation of evidence-based improvements
• Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties
• Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance

Benefits

• Join a rapidly expanding startup where personal growth is a part of our DNA
• Benefit from a flexible work environment focused on deliverable outcomes
• Receive private medical insurance through Aviva
• Enjoy the benefits of a company pension plan through Nest
• 25 days of annual leave plus UK bank holidays
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
• Participate in a generous employee referral program
• A highly collaborative and collegial environment with opportunities for career advancement
• Be encouraged to take bold steps and embrace a mindset of experimentation
• Choose your preferred device, PC or Mac