Senior Service Product Designer

Summary

Join Our Future Health and lead the creation of impactful, people-centered health services. As a Senior Service & Product Designer, you will leverage user insights, creativity, and collaboration to design inclusive and intuitive experiences. You will play a key role in shaping our design culture, mentoring teams, and advocating for user-centricity. The position requires a strong portfolio, experience in service creation, and the ability to balance user and organizational needs. Remote work from anywhere in the UK is possible, with a London office also available. We offer a competitive salary and a range of benefits, including a generous pension scheme, enhanced parental leave, and professional development opportunities.

Requirements

• A strong portfolio of thoughtful, impactful design work
• Experience establishing new services and experiences from the ground up
• The ability to zoom out to see the end-to-end services, and zoom in to develop prototypes for testing and development
• Understanding of how to balance user and organisational needs with technical restraints and ethical complexities
• A love of problem-solving, prototyping, and iterating in collaborative teams
• Confidence in navigating ambiguity, championing users, and bringing others along
• Advocacy for design and user centricity, implementing new ways of working within multi-disciplinary teams

Responsibilities

• Lead the creation of meaningful, people-centred services that have the power to transform lives
• Bring together deep user insight, creativity, and collaboration to help shape experiences that are inclusive, intuitive, and built for impact
• Play a big role in growing our design culture, mentoring and collaborating with diverse teams across the organisation

Benefits

• Competitive base salary from £70,000
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%
• 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
• Enhanced Parental Leave – Supporting you during life’s biggest moments
• Career Growth & Development – £500 per year to spend on Learnerbly, our learning platform, plus regular appraisals and development opportunities
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• ��1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements