Senior Service Systems Specialist

Summary

Join Albireo Energy as a Building Automation Technician, contributing to the smooth operation of the department. You will troubleshoot and repair building automation systems, perform preventative maintenance, and diagnose and repair end devices. This role requires at least 8 years of related experience and specific certifications. You will collaborate with colleagues, clients, and contractors, providing technical expertise and support. The position includes standby responsibilities with compensation, and offers a comprehensive benefits package.

Requirements

• Have 8 years of closely related industry experience
• Have 5 years journeyman level experience and certification in one or more of the building trades
• Possess a High school diploma or GED supplemented by vocation/technical training in general construction (carpentry), plumbing, wiring, HVAC, etc
• Have familiarity with the Automated Logic hardware product line and network architecture
• Possess excellent written and verbal communication, interpersonal skills; high quality document and report preparation
• Possess a valid driver’s license with a clean driving record

Responsibilities

• Troubleshoot and repair building automation system field cabinets and all periphery devices
• Safely perform Preventative maintenance tasks per department standards and assist lower-level technicians to maintain these standards
• Diagnose and repair end devices, module configuration, and troubleshoot network related issues
• Attend and contribute to site meetings, as necessary
• Provide information needed to evaluate labor requirements, costs, and overall performance of service contracts
• Maintain positive relationships with owners and contractors
• Make complex program and graphic changes to meet specification, sequence and/or customer requests
• Communicate technical issues to management and project managers
• Document any database changes made at Service contract sites and make information available to all employees for future use and pricing
• Report to work on time and ready to perform assigned tasks
• Maintain company tools, test equipment and material
• Perform necessary database tasks such as backups, clippings, troubleshooting and exporting of files
• Create thorough daily service reports to submit to Service Manager weekly
• Set a good example for lower-level technicians, provide training and repair support when needed
• Look for opportunities to keep the project moving forward
• Communicate with job-site personnel to complete objectives
• Take part in solutions-based discussions with owners and project stakeholders both inside and outside the company
• Work with Service Contract customers to provide advanced DDC solutions, energy savings recommendations and building controls expansion that result in future projects for the company
• Support a performance-based culture, both team and individual, to assure continuous improvement and alignment with enterprise vision, mission, and objectives
• Ensure that all quality and safety standards, specifications and policies are met, drive continuous improvements, and collaborate with the team to drive efficiencies
• Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance
• Support a culture of high performance and accountability in employee and site safety as well as other aspects of the business
• Perform Programming – Software Standby duties
• Perform Field Hardware – Software Standby duties

Preferred Qualifications

• Have a self-starter attitude that is inquisitive, intuitive and has a willingness to learn and grow
• Have the ability to document daily tasks, plan and prepare for tasks assigned
• Have experience working in an entrepreneurial environment requiring strong multi-tasking abilities
• Demonstrate high ethical standards, strong values, integrity, drive to deliver results, pride in personal and team performance, decision quality, building effective teams, and action orientation
• Commitment to “open door” and comfort with production floor presence and contact with all field employees

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• 401K with Company match
• Compensation for standby time
• Overtime pay for service/installation calls during standby