Senior Specialist Data Consultant

Summary

Join NiCE, a global leader in AI and customer experience solutions, as a Senior Specialist Business Consultant. This role focuses on delivering exceptional value and driving adoption of our AI solutions portfolio. You will work closely with clients, leveraging data insights to enhance system adoption and foster long-term relationships. Responsibilities include collecting and interpreting large datasets, creating data correlation models, collaborating with internal consultants, enhancing consulting methodologies, and developing continuous improvement programs. You will design and maintain automated BI solutions, provide data-driven insights, and support business consultants in identifying new opportunities. This position requires strong analytical skills, experience with data analytics and BI tools, and excellent communication skills.

Requirements

• Bachelor's degree in Business, Computer Science, Mathematics, or a related analytical field (advanced degree preferred) or equivalent experience
• Total 12 + and 5+ years of relevant professional experience in BI, data science, statistical analysis, machine learning, and/or enterprise reporting
• Proven data analyst experience, preferably in the contact center industry
• Exceptional attention to detail and ability to identify gaps in source data
• High competency with Microsoft Excel and related platforms, including pivot tables, Visual Basic, and formulae for data reporting purposes
• Ability to work flexibly and independently in a dynamic environment
• Proven ability to work successfully with clients and business partners directly
• Excellent problem-solving skills in high-pressure situations
• Strong negotiation skills to resolve competing priorities
• Proven ability to influence cross-functional teams without formal authority
• Excellent verbal, written communication, and presentation skills
• Experience working in an enterprise and matrixed hierarchy

Responsibilities

• Collect and interpret large data sets of customer KPIs, focusing on identifying patterns and trends, and report results and recommendations for value achievement to business executives or decision-makers in a consumable and actionable format
• Create strong models of data correlation between business KPI improvement and adoption of NiCE solution capabilities by customer end users
• Collaborate with internal Business Consultants to define account strategies centered around value achievement
• Enhance consulting value achievement methodology by creating scalable and repeatable models and processes for new data collection, analysis, and reporting
• Develop continuous improvement programs to achieve financial goals via NiCE AI solutions
• Design, develop, deploy, and maintain automated BI solutions including dashboards, scorecards, and other reports and visualizations
• Provide deep insights and recommendations based on thorough data analysis and independent discovery
• Communicate complex analysis and insights to various stakeholders within and outside analytical teams
• Develop and deliver compelling, story-driven, data-driven insights
• Address challenging data issues and technical problems as they arise
• Analyze customer KPI performance and develop improvement plans, gap analysis, and conduct regular business reviews
• Support NiCE Business Consultants in identifying additional solution opportunities

Preferred Qualifications

• Advanced SQL and Python skills are a plus
• Power BI and Tableau experience
• Domain experience with contact center self-service analytics, conversation design, IVR & routing, and/or speech analytics
• Advanced skills in developing ETL along with reports and dashboards using tools such as Python, Power BI, or Tableau

Benefits

• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE -FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week