Senior ServiceNow CSM Developer

Summary

Join Oportun as an Enterprise Applications Sr. ServiceNow Developer and leverage your IT expertise to configure, integrate, and implement ServiceNow solutions. You will lead a team in developing complex workflows, integrations, and reporting, while mentoring junior developers. This role requires extensive ServiceNow and Snaplogic experience, along with a proven ability to lead technical teams and manage multiple projects simultaneously. A strong understanding of IT and business requirements is essential, as is the ability to work effectively in a fast-paced environment. The ideal candidate will possess a BS/BA in Computer Science or a related field and have significant experience in ServiceNow administration and development.

Requirements

• Demonstrated ability to lead a technical team of developers, manage stories and workload for the technical team, as well as have the expertise to be the go-to resource for design questions
• Demonstrated ability to multi-task and efficiently work several projects simultaneously with strong organizational skills
• Must be able to work in a fast pace & stressful environment
• BS/BA Degree in Computer Science, MIS, or related field/equivalent experience
• 7+ years working in a similar function or role
• 4+ years’ experience as a ServiceNow administrator and/or developer required
• 2+ years’ experience developing / supporting ServiceNow Customer Service Management module
• 2+ years’ experience in Enterprise Service Bus development, Snaplogic preferred
• Experience implementing, and/or upgrading ServiceNow or Snaplogic (or similar)
• Understanding of implementation process including setup, configuration and customization of ServiceNow
• Experience with project scoping, planning, requirements gathering, and process mapping
• Ability to work within a project team with diverse technical skill sets

Responsibilities

• Understanding IT and business requirements with ability to develop, test, deploy improvements, and update workflows within ServiceNow, Snaplogic, and other enterprise applications
• Lead the technology team in defining quality test cases and test scenarios
• Lead the technology team for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform, Snaplogic, and other enterprise applications
• Working with end users on reporting and training in ServiceNow and Snaplogic
• Producing reports and dashboards based on defined measures, metrics and key performance indicators
• Working with the business to help them understand their requirements and be responsible for the end product being delivered

Preferred Qualifications

• Experience with ServiceNow ITOM (Discovery, Event, Orchestration)
• Experience with Snaplogic Workflows and Plugins or equivalent ESB experience (Boomi, Mulesoft, LogicApps, etc.)
• Experience deploying/administering ITSM technologies and best practices
• ITIL v3 or ITIL 2011 Foundation or higher certification preferred
• ServiceNow Certification highly preferred
• ZenDesk CSM experience or certifications