ServiceNow Solution Architect

Summary

Join Veracity by RGP™'s fast-growing ServiceNow practice as a Solution Architect! You will lead ServiceNow solution delivery, advising clients and teams on platform capabilities and business value. This role requires expertise in ITSM, HRSD, CSM, and Creator Workflows. You'll architect solutions, conduct workshops, and guide implementation best practices. Success demands strong technical skills, consulting experience, and ServiceNow certifications. Veracity offers a flexible work environment, competitive compensation, and comprehensive benefits.

Requirements

• 4+ years of ServiceNow implementation experience in a client consulting environment
• 8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
• Demonstrated experience in end-to-end development, traditional software engineering principles and practices
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
• Proficiency with web service standards such as SOAP, REST, XML, etc
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
• Proficiency with modern HTML5/CSS/LESS
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client-facing required
• Certified ServiceNow Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist ITSM (CIS-ITSM)
• Certified Implementation Specialist HRSD (CIS-HR)
• Certified Implementation Specialist CSM (CIS-CSM)
• Maintain certifications and continual progression in technical learning plans

Responsibilities

• Oversee project implementations
• Develop, invest, and maintain thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complimentary technologies in a client consulting environment including IT Service Management, HR Service Delivery, Customer Service Management, Creator Workflows
• Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform
• Architect Solution Design for ITSM/HRSD/CSM/Creator Product Suites
• Direct workshops to review and size business/technical user stories
• Direct customers' best practices across products and platform
• Interface with ServiceNow technical product teams as needed
• Be the primary voice of the project team, directing other lead developers business process consultants, and project managers on best practices for implementation
• Prepare all client-facing and internal deliverables that are technology-related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions
• Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPIs and Metrics as defined

Preferred Qualifications

Various technical stack experiences preferred, Java, .net, C++

Benefits

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan
• Flexible work environment (remote or onsite)