Senior ServiceNow UX/UI Designer

Summary

Join NewRocket, a global ServiceNow partner, as a Senior UX/UI Designer. Execute UX strategies based on functional, technical requirements, and business objectives, delivering innovative solutions for complex projects. You will conduct peer reviews, facilitate meetings, gather requirements, create designs using Figma, develop journey maps, present design artifacts, conduct design QA, and manage the Figma design system. This role requires 5-10 years of UX/UI design experience, including 1-3 years of agency experience or supporting multiple clients. A strong understanding of the ServiceNow platform and excellent communication skills are essential. NewRocket offers a diverse and inclusive workplace that values employee well-being.

Requirements

• 5-10 years of UX/UI Design experience
• 1-3 years of Agency experience or experience supporting multiple clients at a time
• Strong understanding of the ServiceNow platform or similar Enterprise Solutions (SaaS)
• Strong written and verbal communication skills with the ability to present solutions to clients
• Strong attention to detail
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to design functional user interfaces for web-based products
• Proficient in creating wireframes and high fidelity mockups
• Working knowledge of design system and workflows
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor's degree in Design or related field or demonstrated work experience

Responsibilities

• Conduct peer reviews to ensure leading practices and quality
• Facilitate meetings, brainstorms, and design reviews
• Initiates discussions to define system requirements, problems, and goals
• Gathers requirements and feedback
• Create initial design concept, wireframes and high-fidelity prototypes using Figma
• Develop journey maps and user flows to visualize use cases
• Present design artifacts and rationale
• Conduct design QA
• Manage and maintain the Figma design system
• Learn and share product knowledge
• Design sprints and design methodology

Preferred Qualifications

Evidence of polished work examples or portfolio