Senior Site Reliability Engineer

Summary

Join Airalo, the world’s first eSIM store, as a Site Reliability Engineer! This remote-first, full-time position offers a chance to work on highly reliable systems within a growing engineering team. You will develop and maintain efficient systems, define service level objectives, conduct post-incident reviews, and drive automation. The ideal candidate possesses extensive experience in SRE, AWS services, Kubernetes, and various other technologies. Airalo provides excellent benefits including health insurance, a work-from-anywhere stipend, and annual wellness & learning credits.

Requirements

• Bachelor’s degree in Computer Engineering or a similar discipline
• 5+ years of experience as a Site Reliability Engineer or in a similar role
• 3+ years of experience with AWS services including strong knowledge of container orchestration
• 2+ years of Kubernetes experience
• Deep understanding of observability principles and tools (logging, monitoring, tracing)
• Experience with incident management and postmortem analysis
• Experience and interest in infrastructure as a code approach (Terraform)
• Experience with chaos engineering and other techniques for testing system resilience
• Experience with CI/CD tools such as GitHub Actions
• Proficiency in at least one programming language (Python, Go, Java, etc.) for automation and tooling
• Comfortable with messaging systems (SNS, SQS, etc)
• Ability to work independently and collaboratively in a fast-paced environment
• Team player and open to new ideas
• Good communication skills and fluency in English

Responsibilities

• Develop and maintain reliable, scalable, and efficient systems
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure and improve system reliability
• Conduct blameless post-incident reviews to identify root causes and implement preventive measures
• Drive automation of operational tasks and incident response
• Develop and maintain runbooks and playbooks for common operational tasks and incident response
• Mitigate operational risks
• Work with software engineers to design systems for reliability, scalability, and maintainability
• Continuously evaluate and optimize system performance, capacity, and cost
• Participate in on-call rotation and be available to troubleshoot and resolve critical issues

Preferred Qualifications

• Prior experience with Scrum and other agile methods
• Certification in relevant areas such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar
• Experience with AI-driven SRE tools for anomaly detection and improvements
• Contributions to open-source SRE projects or communities
• Prior work experience in telecommunications
• Knowledge of eSIM and GSMA related technologies and services

Benefits

• Health Insurance
• Work-from-anywhere stipend
• Annual wellness & learning credits
• Annual all-expenses-paid company retreat in a gorgeous destination
• Other benefits