Senior Site Reliability Engineer

Summary

Join Ditto, a redefining data movement company, as a Senior Site Reliability Engineer. You will play a crucial role in ensuring the reliability, performance, and scalability of Ditto's cloud infrastructure. Collaborate with product engineering teams to improve system resilience, lead incident management, and build observability solutions. This is a unique opportunity to join a specialized team focused on observability, system reliability, and operational excellence for our cutting-edge, edge-to-cloud, database technology. You will develop and maintain observability solutions, take a leading role in incident management, and partner with engineering teams to architect reliable systems. You will also work with teams to implement and maintain SLOs and design automation to improve system resilience. This position requires 5+ years of experience in Site Reliability Engineering and hands-on experience with Kubernetes.

Requirements

• 5+ years of experience in Site Reliability Engineering or similar DevOps roles focused on system reliability and incident management
• 5+ years of hands-on experience architecting applications for Kubernetes, and managing Kubernetes infrastructure
• Strong experience with modern monitoring stacks including Prometheus, Grafana, and Datadog
• Proficiency in at least one systems programming language, such as Go, Rust, C, or Java
• Experience with Infrastructure as Code tools, like Terraform and Helm
• Experience with at least one major cloud service provider (AWS, GCP, Azure)
• Strong communication skills, with the ability to lead incident response and effectively collaborate across teams
• Willingness and experience engaging with on-call rotations and emergency response procedures
• A high degree of agency and bias towards action. Identify problems and work autonomously to solve them
• Excellent problem-solving skills and a methodical approach to troubleshooting complex issues

Responsibilities

• Develop and maintain observability solutions using platforms like Datadog, Prometheus and Grafana
• Take a leading role in incident management, including coordinating response efforts, troubleshooting issues, and identifying follow-up actions
• Partner with product engineering teams to architect reliable systems, recover from incidents, and learn from mistakes
• Work with teams to implement and maintain SLOs, monitoring, and alerting strategies that ensure reliability at scale
• Design and implement automation and support tooling to improve system resilience, maintain operational safety and reduce operational overhead
• Contribute to the development and maintenance of runbooks, alert definitions, and incident response procedures
• Participate in on-call rotations to provide 24/7 support for critical production systems

Preferred Qualifications

• Experience building multi-tenant, multi-cloud SaaS/DBaaS Platforms
• Familiarity with edge computing or mesh networking
• Experience instrumenting advanced observability practices (tracing, profiling) in distributed systems
• Experience working with globally distributed teams
• Proven experience in project management

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k) and flexible spending accounts
• Private healthcare through Vitality
• A pension plan
• Flexible time off