Senior Site Reliability Engineer

Summary

Join Ditto's specialized team as a Senior Site Reliability Engineer and play a crucial role in ensuring the reliability, performance, and scalability of our cloud infrastructure. You will develop and maintain observability solutions, lead incident management, partner with engineering teams to architect reliable systems, implement monitoring strategies, design automation, and participate in on-call rotations. This position requires 5+ years of experience in Site Reliability Engineering or similar DevOps roles, hands-on experience with Kubernetes, strong experience with modern monitoring stacks, proficiency in a systems programming language, experience with Infrastructure as Code tools, and experience with a major cloud service provider. The ideal candidate will possess strong communication and problem-solving skills and a methodical approach to troubleshooting. Ditto offers competitive salaries, meaningful equity, and benefits varying by region, including health, dental, vision, life, and disability insurance, a 401(k), flexible spending accounts, private healthcare (in the UK), a pension plan, and flexible time off.

Requirements

• 5+ years of experience in Site Reliability Engineering or similar DevOps roles focused on system reliability and incident management
• 5+ years of hands-on experience architecting applications for Kubernetes, and managing Kubernetes infrastructure
• Strong experience with modern monitoring stacks including Prometheus, Grafana, and Datadog
• Proficiency in at least one systems programming language, such as Go, Rust, C, or Java
• Experience with Infrastructure as Code tools, like Terraform and Helm
• Experience with at least one major cloud service provider (AWS, GCP, Azure)
• Strong communication skills, with the ability to lead incident response and effectively collaborate across teams
• Willingness and experience engaging with on-call rotations and emergency response procedures
• A high degree of agency and bias towards action. Identify problems and work autonomously to solve them
• Excellent problem-solving skills and a methodical approach to troubleshooting complex issues

Responsibilities

• Develop and maintain observability solutions using platforms like Datadog, Prometheus and Grafana
• Take a leading role in incident management, including coordinating response efforts, troubleshooting issues, and identifying follow-up actions
• Partner with product engineering teams to architect reliable systems, recover from incidents, and learn from mistakes
• Work with teams to implement and maintain SLOs, monitoring, and alerting strategies that ensure reliability at scale
• Design and implement automation and support tooling to improve system resilience, maintain operational safety and reduce operational overhead
• Contribute to the development and maintenance of runbooks, alert definitions, and incident response procedures
• Participate in on-call rotations to provide 24/7 support for critical production systems

Preferred Qualifications

• Experience building multi-tenant, multi-cloud SaaS/DBaaS Platforms
• Familiarity with edge computing or mesh networking
• Experience instrumenting advanced observability practices (tracing, profiling) in distributed systems
• Experience working with globally distributed teams
• Proven experience in project management

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k) and flexible spending accounts
• Private healthcare through Vitality
• A pension plan
• Flexible time off