Remote Senior Site Reliability Engineer

Summary

Join our NuOrder by Lightspeed team as a Staff Site Reliability Engineer and contribute to building software solutions that help merchants grow their business. You will be part of a team responsible for supporting cross-cutting concerns, such as cloud infrastructure, reliability, and incident management, and support our growing Dev teams with the infrastructure and tools needed to scale.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent real-world experience
• 6+ years of experience in site reliability engineering, systems administration, and/or software engineering
• Expertise in container orchestration platforms, specifically Kubernetes
• Strong understanding of both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Redis)
• Familiarity with network protocols and IP networking, along with experience in network troubleshooting
• Proficiency in at least one programming language such as Bash, Python, Go, etc
• Proven track record of managing large-scale infrastructure in cloud environments like Google Cloud, AWS, or Azure
• Experience with monitoring tools (e.g., Prometheus, Grafana, Datadog) and logging solutions (e.g., ELK stack)
• Strong understanding of security best practices
• Excellent problem-solving skills and the ability to work under pressure to troubleshoot and resolve complex issues
• Excellent communication skills for effective collaboration with cross-functional teams

Responsibilities

• Design, build, and maintain robust infrastructure on GCP, leveraging cloud-native technologies such as GKE, Cloud SQL, BigQuery, etc
• Develop and manage CI/CD pipelines for efficient deployment and release using various technologies (GitLab, GitHub, Helm, Terraform, etc.)
• Work closely with development teams to provide tools and practices for monitoring software health in production, defining and measuring reliability metrics (SLI, SLO), and managing error budgets
• Build platform solutions and apply software engineering principles to improve software reliability and accelerate delivery
• Support the incident management process and conduct post-mortem analysis to prevent future outages
• Mentor junior SREs and developers, offering guidance on best practices in cloud architecture, data management, and software development
• Manage infrastructure changes through infrastructure as code (IaC) using Terraform
• Participate in the on-call rotation
• Stay current with industry trends and emerging technologies, advocating for the adoption of new technologies and practices to improve product quality and team efficiency

Benefits

• Work in a talented global team with strong role growth opportunities
• Flexible Working policy
• Lightspeed share scheme (we are all owners)
• Company pension program
• Private medical insurance
• Health and wellness benefit
• Mental health online platform and counseling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day