Senior Site Reliability Engineer

Summary

Join Playson, a leading iGaming supplier, as a Senior Site Reliability Engineer and manage day-to-day alerts, system checks, and issue escalations. Provide 24x7 on-call support for critical SaaS events, document issues and remediation steps, and proactively create monitors within the EKS/K8s ecosystem. You will deploy to EKS/K8s clusters, enhance infrastructure health, maintain and develop deployment code, and integrate new technologies into our Cloud Infrastructure. Collaborate with other teams, prioritize customer focus in deployments, conduct RCA, and assign alert-related actions. Handle support requests for environment-specific actions. Playson offers quarterly bonuses, flexible work schedule, remote work options, comprehensive medical insurance, financial support for life events, unlimited paid vacation and sick leave, and reimbursement for professional development.

Requirements

• Proficiency in Kubernetes (deployment, scaling, troubleshooting)
• Experience with configuration management tools like FluxCD/ArgoCD
• Strong experience with issue processing (RCA, Postmortems)
• Familiarity with AWS, Terraform, Docker, CI/CD
• Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch
• Strong understanding of networking concepts and protocols
• Proficiency in at least one scripting language (e.g., Python, NodeJS, Go)
• Proficiency in Git or other version control systems
• Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps
• Ownership, proactiveness, persistence, and passion for maintaining a high-traffic online platform

Responsibilities

• Manage day-to-day alerts, system checks, and issue escalation as necessary
• Provide 24x7 on-call support for critical SaaS events
• Document issues and remediation steps
• Proactively create monitors within the EKS/K8s ecosystem
• Deploy to EKS/K8s cluster using Terraform and Helm/Flux
• Enhance infrastructure health by implementing checks and scripts to address known issues
• Maintain and develop deployment code
• Implement/integrate new technologies into our Cloud Infrastructure
• Collaborate with other teams to provide top-notch support and assistance
• Prioritize customer focus in planning deployments/updates, ensuring minimal impact
• Conduct RCA and take necessary corrective actions to prevent issue recurrence
• Assign alert-related actions to the appropriate team after investigation
• Handle support requests for environment-specific actions

Benefits

• Quarterly Bonuses based on transparent and systematic evaluation
• Flexible Work Schedule
• Remote Work Option for Enhanced Flexibility
• Comprehensive Medical Insurance for you and your significant other
• Financial Support for Life Events
• Unlimited Paid Vacation
• Unlimited Paid Sick Leave
• Reimbursement for professional development courses and training