Senior Site Reliability Engineer

Summary

Join NICE, a market-leading global company, as a Senior Site Reliability Engineer. You will support large enterprise software clients, focusing on applications, servers, SQL, and networks. This role demands excellent problem-solving skills and the ability to deliver real-time insights from massive-scale data. You will collaborate with a cross-functional team to develop solutions and enhance user experiences. The position involves managing production environments, building software and systems, improving reliability and time-to-market, and optimizing system performance. You will also provide operational support, analyze metrics, partner with development teams, and participate in system design and capacity planning.

Requirements

• 6+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
• 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell)
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch)
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup

Responsibilities

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Preferred Qualifications

Kubernetes + certification, Grafana , AWS, Azure, DevOps experience

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week