Senior Site Reliability Engineer

Summary

Join Olo, a leading SaaS platform in the restaurant industry, as a Site Reliability Engineer! Working remotely within the UK, you'll collaborate with engineering and product teams to enhance system availability and customer experience. You'll guide observability, implement incident response tools, build monitoring solutions, and contribute to system improvements. This role involves analyzing processes, influencing a reliability culture, participating in on-call rotations, and mentoring engineering teams. You'll be contracted through Deel, maintaining your employment rights and eligibility for statutory benefits.

Requirements

• 5+ years of professional experience building scalable, efficient, and resilient systems
• Experience with monitoring tools like Datadog, Sumo Logic, Raygun, New Relic, Grafana, CloudWatch, and Splunk SignalFx
• Fluency in Incident Management using tools such as FireHydrant, OpsGenie, PagerDuty, VictorOps, or similar
• Experience with build and deploy tools (ie. Jenkins, TeamCity, Octopus, or CircleCI)
• Prior hands-on software development experience

Responsibilities

• Guide observability and SLIs/SLOs to Incident Response to postmortems and follow-up actions
• Implement and tailor our incident response tools to minimize outage durations
• Build collaborative monitoring solutions with members across multiple product teams
• Contribute insights across teams to help us improve or re-architect existing systems to support scale, performance and extensibility
• Rethink our observability tooling to improve architecture, knowledge models, user experience, performance and stability
• Analyze and mature our processes around Incident Response, Observability, Postmortems and Predictive Monitoring
• Influence an engineering culture of reliability, observability, and availability
• Participate in an Incident Commander on-call rotation to help drive remediation efforts to improve our user experience through incidents across our Platform
• Mentor engineering teams through game days, SRE boot camps and other training and feedback channels

Benefits

• Fully remote work from anywhere within the United Kingdom
• Eligibility to participate in all statutorily required benefits and pension programs