Senior Site Reliability Engineer

Summary

Join PandaDoc as a Site Reliability Engineer and play a mission-critical role in ensuring the reliability of our services and customer satisfaction. You will build software and tools for reliable operations, manage the stability of critical applications, and develop automations for improved platform reliability. This role involves working with cutting-edge distributed systems, collaborating with engineers, and participating in POCs. You will also improve observability and mentor product development teams. PandaDoc offers a work-life balance, remote work opportunities, and a supportive team environment.

Requirements

• 3+ years of experience using higher level languages (e.g. Python or Go)
• Strong experience in configuration and maintenance observability tools (Prometheus, Grafana, Kibana)
• Experience in supporting critical production services
• Enjoy hands-on troubleshooting in a distributed Linux systems environment and are comfortable in tracing problems through applications, systems and networks
• Strong experience with AWS and Kubernetes
• Experience using industry standard DevOps tools such as GitLab, Jenkins, Terraform
• You enjoy communication and knowledge sharing on all things reliability
• You act like an owner and strive to do work you're proud of, both technically and in your team interactions

Responsibilities

• Build software, frameworks, and tools required for reliable operations of PandaDoc services
• Manage the stability and operation of most critical production applications through application reviews, capacity planning, and performance tuning
• Constantly develop automations/tooling for better platform reliability/availability
• Work with cutting-edge & distributed systems not limited to, but including Kubernetes, RabbitMQ, Kafka, Redis and ElasticSearch
• Collaborate with other engineers on the team as well as cross functionally to foster solid engineering principles and represent our engineering values
• Participate in various POCs on new projects and frameworks being evaluated for the product/platforms
• Improve our observability as both a developer/maintainer of systems/frameworks, and a mentor to our product development teams

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary