Senior Site Reliability Engineer

Summary

Join Thumbtack's Site Reliability Team and design the next generation of core operations infrastructure. As an integral part of this team, you will design high-performance, reliable systems to minimize service interruptions. You will set the architectural direction for infrastructure and platform teams, design tools for deployment and incident response, and own key services. This role requires a minimum of 5 years of experience in systems or software engineering, fluency in AWS and Linux, and expertise in large-scale distributed systems. Thumbtack offers a virtual-first work model, competitive salary, and various benefits.

Requirements

• Minimum of 5 years of industry experience in systems engineering, software engineering, or equivalent
• Fluency in AWS and Linux
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
• Demonstrable knowledge of docker, dockerfiles, container management and orchestration, and service mesh
• Experience operating production impacting services in a high level programming language like but not limited to: Python, Go, PHP, Java, Javascript, or Scala
• Track record of managing projects while communicating with stakeholders

Responsibilities

• Design, create, and maintain software to improve the availability, scalability, and efficiency of Thumbtack's services
• Set the architectural direction of infrastructure and platform teams while supporting the engineering organization
• Design and implement tools and processes used for deployment, change management, and incident response
• Own, maintain, and continuously improve all systems provided as a service, such as monitoring, log aggregation, and datastores
• Engage in service capacity planning and demand forecasting, anticipating performance bottlenecks
• Participate in rotating on-call duties

Preferred Qualifications

• Experience working with GCP
• Passion for reducing toil and improving developer experience

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being