Senior Site Reliability Engineer

Summary

Join Sumo Logic as a Senior Site Reliability Engineer and own the availability of our planet-scale observability and security products. Collaborate with global SRE and cloud infrastructure teams to optimize operations, enhance efficiency, and improve security. Develop and execute a reliability roadmap, focusing on Kubernetes optimization and microservices improvement. Participate in on-call rotations, conduct root cause analysis, and contribute to incident response coordination. You will write code for automation, work closely with developer infrastructure teams, and scale systems sustainably. This role requires strong cloud-native application development experience, expertise in AWS and Kubernetes, and proficiency in CI/CD tooling. A Bachelor's or Master's degree in a relevant field and 4+ years of industry experience are required.

Requirements

• Cloud native application development and operations experience leveraging best practices and design patterns running on Kubernetes at scale
• Hands-on experience with scaling technologies like Karpenter and HPA
• Strong debugging and trouble-shooting skills across the entire technology stack
• Deep understanding of AWS Networking, Compute, Storage, and managed services
• Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Experience with full life cycle support of services, from creation to production support
• Versed in Infrastructure as Code practices using technologies like Terraform or Cloud Formation
• Ability to author production ready code in at least one the following: Java, Scala or Go
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 4+ years of industry experience

Responsibilities

• Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities
• Collaborate with cloud infrastructure, Global SRE, and product area engineering teams to establish and continually refine your reliability roadmap
• Partner with the Cloud infrastructure team to develop the strategy, tools, libraries, and workflow for evolving our internal Kubernetes Solution to maximize benefits for Sumo’s developers and product teams
• Facilitate internal adoption of our Kubernetes platform to realize optimized autoscaling, cost efficiency, automated problem remediation, and modern continuous deployment patterns
• Participate in on-call rotations to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components
• Complete projects to optimize and tune on-call experience for your engineering teams
• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly
• Work closely with the developer infrastructure teams to expedite development infrastructure adoption of tools to advance your reliability roadmap by identifying needs for your supported engineering teams, and contributing back features and bug fixes when needed
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement
• Participate in and continually improve our global IRC (incident response coordination) for all products
• Drive root cause identification and issue resolution with the teams
• Work inside of a fast-paced iterative environment

Preferred Qualifications

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet scale product development
• Running and operating SaaS products on AWS Cloud with expert level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Expert level experience in one or more of: Java, Go, Scala, or Python
• Expert level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale